Non-Voice Customer Support Specialist (Dutch Bilingual)

Job Title: Dutch Bilingual Non-Voice Customer Support

Job Overview

We are in search of a motivated Remote Bilingual Customer Support representative (Dutch - English), also known as a Dutch Happiness Officer. In this role, you will be instrumental in fostering customer satisfaction and creating memorable experiences.

Key Responsibilities

• Represent our brand and embody its essence in every customer interaction by utilizing the Strikingly voice and tone.
• Deliver exceptional customer service that generates WOW moments for both new and existing customers across multiple channels, including email, chat, and social media.
• Translate our products and manage customer communications, such as newsletters and lifecycle emails.
• Cultivate expertise in our products and internal systems to assist customers effectively.
• Uphold a positive and enthusiastic demeanor in all interactions with customers and team members.
  
  

Required Skills

• Fluency in both Dutch and English (written and spoken).
• Proficient communication and interpersonal skills.
• Strong problem-solving capabilities.
• Ability to maintain a positive attitude throughout all interactions.
• Familiarity with customer service tools and software is an advantage.
  
  

Qualifications

• Prior experience in customer support or related fields is preferred.
• A solid understanding of customer satisfaction principles.
• Capability to work autonomously in a remote setting.
  
  

Career Growth Opportunities

We provide our Happiness Officers with numerous avenues for professional advancement within the company. Continuous training and development initiatives are available to enhance your skills and knowledge, paving the way for future career growth.

Company Culture And Values

We take pride in cultivating a vibrant and collaborative international work environment that celebrates positivity, creativity, and a customer-centric approach. Our team is dedicated to delivering exceptional experiences for our customers.

Compensation And Benefits

Alongside a competitive salary based on experience, we offer:

• The flexibility to work from any location.
• A fun and cooperative work culture.
• Access to training resources for professional enhancement.
• Paid leave after one (1) year of service.
  
  

If you are passionate about customer service and enjoy spreading joy, we invite you to apply and join our dynamic team!

Employment Type: Full-Time