Non-Voice Customer Support Specialist (Dutch Bilingual)
Strikingly
Date: 2 weeks ago
City: Lipa City
Contract type: Full time
Remote
Job Title: Dutch Bilingual Non-Voice Customer Support
Job Overview
We are in search of a motivated Remote Bilingual Customer Support representative (Dutch - English), also known as a Dutch Happiness Officer. In this role, you will be instrumental in fostering customer satisfaction and creating memorable experiences.
Key Responsibilities
We provide our Happiness Officers with numerous avenues for professional advancement within the company. Continuous training and development initiatives are available to enhance your skills and knowledge, paving the way for future career growth.
Company Culture And Values
We take pride in cultivating a vibrant and collaborative international work environment that celebrates positivity, creativity, and a customer-centric approach. Our team is dedicated to delivering exceptional experiences for our customers.
Compensation And Benefits
Alongside a competitive salary based on experience, we offer:
Employment Type: Full-Time
Job Overview
We are in search of a motivated Remote Bilingual Customer Support representative (Dutch - English), also known as a Dutch Happiness Officer. In this role, you will be instrumental in fostering customer satisfaction and creating memorable experiences.
Key Responsibilities
- Represent our brand and embody its essence in every customer interaction by utilizing the Strikingly voice and tone.
- Deliver exceptional customer service that generates WOW moments for both new and existing customers across multiple channels, including email, chat, and social media.
- Translate our products and manage customer communications, such as newsletters and lifecycle emails.
- Cultivate expertise in our products and internal systems to assist customers effectively.
- Uphold a positive and enthusiastic demeanor in all interactions with customers and team members.
- Fluency in both Dutch and English (written and spoken).
- Proficient communication and interpersonal skills.
- Strong problem-solving capabilities.
- Ability to maintain a positive attitude throughout all interactions.
- Familiarity with customer service tools and software is an advantage.
- Prior experience in customer support or related fields is preferred.
- A solid understanding of customer satisfaction principles.
- Capability to work autonomously in a remote setting.
We provide our Happiness Officers with numerous avenues for professional advancement within the company. Continuous training and development initiatives are available to enhance your skills and knowledge, paving the way for future career growth.
Company Culture And Values
We take pride in cultivating a vibrant and collaborative international work environment that celebrates positivity, creativity, and a customer-centric approach. Our team is dedicated to delivering exceptional experiences for our customers.
Compensation And Benefits
Alongside a competitive salary based on experience, we offer:
- The flexibility to work from any location.
- A fun and cooperative work culture.
- Access to training resources for professional enhancement.
- Paid leave after one (1) year of service.
Employment Type: Full-Time
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