Non Voice Customer Support Bilingual Vietnamese

Job Overview

Strikingly is in search of a Vietnamese Bilingual Non-Voice Customer Support Specialist. As a pioneering website builder designed for ease of use, we are dedicated to empowering individuals to express their uniqueness through our platform. In this role, you will play a crucial part in delivering exceptional customer experiences and ensuring satisfaction.

Key Responsibilities

• Represent our brand and personality consistently in every customer interaction, embodying the Strikingly voice and tone.
• Create memorable experiences by providing outstanding customer service across various channels, including email, chat, and social media.
• Translate product information and customer communications, such as newsletters and lifecycle emails, to enhance user understanding.
• Cultivate extensive knowledge of our products and internal systems to assist customers effectively.
• Promote positivity and satisfaction in all interactions with customers and team members.
  
  

Required Skills

• Proficient communication skills in both Vietnamese and English.
• Strong desire to assist individuals with varied learning styles and challenges.
• Enthusiasm for continuous learning, problem-solving, and analytical thinking.
• Prior experience in a fast-paced customer service environment.
• Access to a desktop computer with a minimum of 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or better, along with a reliable internet connection of at least 20Mbps.
  
  

Qualifications

• Professional proficiency in Vietnamese and English.
• Relevant experience in customer support roles within dynamic environments.
• Commitment to full-time availability (40 hours per week).
  
  

Career Growth Opportunities

At Strikingly, we are committed to fostering your professional development. Our Customer Support Specialists can expect numerous opportunities for growth and advancement within the company, facilitated by training initiatives aimed at skill enhancement.

Company Culture And Values

We pride ourselves on our vibrant and collaborative international work environment, where positivity and happiness are at the forefront of our customer interactions. Emphasizing our brand values, we strive to ensure a supportive atmosphere for all employees.

Compensation And Benefits

• Work remotely from any location.
• Opportunities for career advancement and personal development.
• Comprehensive training programs to bolster your skills.
• Paid leave available after one year of service.
  
  

Employment Type: Full-Time