Non-Voice Associates - Telecommunication Account
Talent Outsourcing Channel Solutions
Date: 3 weeks ago
City: Davao
Contract type: Full time
Are you an exceptional customer service professional with a passion for delivering outstanding digital support? We are seeking talented Non-Voice Account - Customer Service Associates to join our growing team at Talent Outsourcing Channel Solutions' in Cebu, Central Visayas. This full-time position will allow you to leverage your exceptional communication skills and problem-solving abilities to provide exceptional digital customer experiences.
What you'll be doing
Responding to customer inquiries and concerns via email, chat, and other digital channels
Providing accurate and timely information to customers, addressing their needs efficiently
Troubleshooting and resolving complex customer issues with a positive and empathetic approach
Documenting all customer interactions and maintaining detailed records
Collaborating with cross-functional teams to enhance customer service processes and policies
Continuously improving your product knowledge and customer service skills through training and development opportunities
What we're looking for
Open to with or without BPO experience in a customer service or call centre role, preferably in a digital or non-voice environment
Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with customers
Strong problem-solving and critical thinking skills, with the ability to think creatively to resolve customer issues
Proficient in using various digital communication tools and customer service platforms
A genuine passion for delivering exceptional customer experiences and a commitment to continuous improvement
Ability to work well in a team and collaborate cross-functionally
What we offer
At Talent Outsourcing Channel Solutions', we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being. Join our dynamic team and be a part of our mission to provide world-class customer experiences.
About Us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and call centre solutions. With a strong presence in Cebu, Central Visayas, we partner with a diverse range of clients to deliver exceptional digital support and drive business growth. Our team of dedicated professionals is passionate about creating positive customer experiences and contributing to the success of our clients.
Apply now
What you'll be doing
Responding to customer inquiries and concerns via email, chat, and other digital channels
Providing accurate and timely information to customers, addressing their needs efficiently
Troubleshooting and resolving complex customer issues with a positive and empathetic approach
Documenting all customer interactions and maintaining detailed records
Collaborating with cross-functional teams to enhance customer service processes and policies
Continuously improving your product knowledge and customer service skills through training and development opportunities
What we're looking for
Open to with or without BPO experience in a customer service or call centre role, preferably in a digital or non-voice environment
Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with customers
Strong problem-solving and critical thinking skills, with the ability to think creatively to resolve customer issues
Proficient in using various digital communication tools and customer service platforms
A genuine passion for delivering exceptional customer experiences and a commitment to continuous improvement
Ability to work well in a team and collaborate cross-functionally
What we offer
At Talent Outsourcing Channel Solutions', we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being. Join our dynamic team and be a part of our mission to provide world-class customer experiences.
About Us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and call centre solutions. With a strong presence in Cebu, Central Visayas, we partner with a diverse range of clients to deliver exceptional digital support and drive business growth. Our team of dedicated professionals is passionate about creating positive customer experiences and contributing to the success of our clients.
Apply now
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate, Risk and Compliance
Concentrix,
Davao
2 days ago
Job Title:Associate, Risk and ComplianceJob DescriptionRisk and Compliance Associate will be responsible for Risk Assessment and Fraud Prevention activities; Transaction Monitoring (if needed), publish Audit results for Reporting and GovernanceRisk and FraudOperational RisksFraudEducation and AwarenessComplianceConcentrix RequirementsContractual Requirements and Statutory & RegulatoryGovernance and ReportingRisk Assessment and Controls SettingFacilitate Risk assessment tool set documentsEstablish & execute control testing protocolsWork across teams and...
Finance Director - Asia
Bachy Soletanche Singapore,
Davao
1 week ago
Report discriminatory job ad to TAFEPRoles & ResponsibilitiesThe Finance Director, Asia is responsible for overseeing and managing the financial teams across the region to deliver business insight and drive financial performance whilst ensuring robust financial controls.You will work closely with our regional and group finance teams and the multi-country executive management teams to support profitable growth through development and execution...
Office Admin (Part-Time, Contract)
Bachy Soletanche Singapore,
Davao
2 weeks ago
Report discriminatory job ad to TAFEPRoles & ResponsibilitiesWe are seeking a detail-oriented part-time office admin to support our office's general administrative tasks.Provides general office and administrative duties such as courier coordination, sorting email, visitor greeting and pantry/stationery supplies.Liaise with building management for facility-related issues and maintain office equipment and cleanliness.Supporting the HR team with administrative tasks, including travel arrangements and...