Non-Voice Account in Concentrix Taguig | Customer Service Representative

Concentrix


Date: 3 weeks ago
City: Taguig
Contract type: Full time
We're Hiring: Customer Service Representative!

We are seeking a dedicated and detail-oriented Customer Service Representative to join our Non-Voice Account team at Concentrix Taguig. The ideal candidate will excel in written communication, problem-solving, and providing exceptional customer support through digital channels including email, chat, and other non-voice platforms.

Location: Taguig, Philippines

Work Mode: Work From Office

Role: Customer Service Representative - Non-Voice Account

What You'll Do

Handle customer inquiries via email, chat, and other digital platforms

Research and resolve customer issues efficiently and accurately

Document customer interactions and maintain detailed records

Meet response time and quality standards consistently

Collaborate with team members to ensure seamless customer experience

Follow established procedures and escalation protocols

What We're Looking For

Excellent written communication and typing skills

Strong attention to detail and accuracy

Customer Service Experience Preferred

Ability to multitask and work in a fast-paced environment

Basic computer proficiency and technical aptitude

Problem-solving mindset and patience

Ready to make an impact? Apply now and let's grow together!

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