Network Operations Engineer

Globe Telecom


Date: 19 hours ago
City: Davao
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Provide first level maintenance and 24/7 Surveillance of Fixed Core, Transport and Access Networks including relevant OSS, Backend Systems, Ancillary facilities and Environmental support systems necessary for the delivery of existing and future services using Network Management Systems and Operational Support tools within its respective coverage based on geographic area and/or type of network. Proactively monitor network and KPI threshold crossing alarms and endorse dispatch to appropriate resolving teams. Supply information for broadcast to communications management.

Fault Management

  • Performs 1st level troubleshooting of trouble tickets for outages and quality.
  • Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR.
  • Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support / vendor support / engineering support.
  • Ensures ticket is issued and assigned to appropriate section.
  • Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network Fault Analytics and Regional Performance.
  • Performs vertical and horizontal escalation during instances of network outages or degradation in the region.
  • Provides regular and timely information on the status of resolution of outages and quality degradation.
  • Flags the section if ongoing restoration is at risk of meeting restoration standards
  • Addresses service issues and assures their resolution is implemented.
  • Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur.


Configuration Management

  • Implements emergency change requests and activities


Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service Representative

FTO, Davao
6 days ago
Job PurposeCustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization's products and services....

Smoke Free Products Sales Executive

Philip Morris International, Davao
1 week ago
Hiring in the following Sales Office locations:North Central Luzon – Guiguinto, San Fernando, SubicSouth Luzon – Imus, TanauanVisayas – MandaueMindanao – General Santos, DavaoWork Setup: 5.5 work days, Mondays to SaturdaysBe a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power...

Talent Development Specialist - eCommerce

TalentPop App, Davao
2 weeks ago
Ignite Growth: Talent Development Specialist - eCommerceReady to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact!Your Mission: Empowering Our eCommerce StarsWe're on the hunt for a dynamic Talent Development Specialist to be the driving force behind our team's growth. In this pivotal...