Multilingual Support - French

Stefanini Group


Date: 1 week ago
City: Pasay
Contract type: Full time
Details:

Job Description

What will you do?

  • Provide professional end-user support via telephone, email, and Chat
  • Provide restorative or maintenance actions to resolve end-user problems
  • Responds to end-user problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly
  • Exceptional Customer Service Skills

Job Requirements

Details:

What do you need to succeed?

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Required skill(s):
    • Basic hardware knowledge
    • Basic software knowledge
    • Basic networking
  • Average written and spoken communication skills in one or more languages
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Fresh graduates and career shifters are encouraged to apply.

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