Multilingual Helpdesk Technician - Spanish
Stefanini North America and APAC
Date: 9 hours ago
City: Pasay
Contract type: Full time

Details
Job Description
Job Responsibilities
Job Requirements
Job Requirements
Job Description
Job Responsibilities
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements
Job Requirements
- Excellent in oral and written English communication and MUST speak/write and read Spanish fluently
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting. *Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Front Office Manager - Conrad Manila
Hilton,
Pasay
1 day ago
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests...

Sales Manager
Webhelp Enterprise,
Pasay
1 week ago
Apply NowJob TitleSales ManagerJob DescriptionSales manager supporting adidas Globally, developing and creating alignment across all regions and geos.We’re on the hunt for a Sales Champion to take the lead across our global Customer Service network, supporting one of the world’s leading sports brands. This role is built for a performance-driven leader who lives for results and knows how to turn...

IT Head (Vice President)
HR TechX Corp.,
Pasay
1 week ago
IT Head (VP Level)Location: PasaySchedule: Monday - Friday, Morning ShiftSalary: Open BudgetOverview:The VP, Information Technology is a strategic leader responsible for defining and executing the overall technology vision and strategy, ensuring alignment with the company's business objectives and growth initiatives. This role oversees all aspects of the IT landscape, including infrastructure, applications, cybersecurity, data management, and digital innovation. The VP...
