Multilingual Helpdesk Technician - Spanish
Stefanini North America and APAC
Date: 3 weeks ago
City: Pasay
Contract type: Full time

Details
Job Description
Job Responsibilities
Job Requirements
Job Requirements
Job Description
Job Responsibilities
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements
Job Requirements
- Excellent in oral and written English communication and MUST speak/write and read Spanish fluently
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting. *Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
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