MS Engineer
NTT
Date: 11 hours ago
City: Pasig City
Contract type: Full time
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
Job Description
What you'll be doing
Monitor cases in Ticketing tool queues.
Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.
Acknowledge and reach out to requester.
Look into the reported issue/approved work order and address it within agreed SLA’s.
Update Log notes in ticketing tool.
Resolve ticket after selecting relevant resolution categories in ticketing tool.
Incidents And Work Orders Might Involve
Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
Installation of end points to be done as per organization Hardening guidelines through MDT setup.
Installation, Transfer and removal of business specific applications and their upgrades.
Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
Provide Hands and Feet support to other IT Teams for any scheduled activities.
Coordination with Vendor Partner for any issues for warranty and other escalations
Workplace Type
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
Job Description
What you'll be doing
Monitor cases in Ticketing tool queues.
Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.
Acknowledge and reach out to requester.
Look into the reported issue/approved work order and address it within agreed SLA’s.
Update Log notes in ticketing tool.
Resolve ticket after selecting relevant resolution categories in ticketing tool.
Incidents And Work Orders Might Involve
Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
Installation of end points to be done as per organization Hardening guidelines through MDT setup.
Installation, Transfer and removal of business specific applications and their upgrades.
Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
Provide Hands and Feet support to other IT Teams for any scheduled activities.
Coordination with Vendor Partner for any issues for warranty and other escalations
Workplace Type
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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