Mortgage( DM) Collections Specialists

HR TechX Corp.


Date: 5 hours ago
City: Quezon City
Contract type: Full time
Qualifications:

  • A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
  • 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
  • Exceptional oral and written communication skills, complemented by effective listening abilities.
  • A customer-centric approach, emphasizing empathy and understanding in all interactions.
  • Strong attention to detail to ensure accuracy in data management and reporting.
  • Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
  • Ability to handle customer interactions politely and professionally to instill confidence.
  • Flexibility to work in shifts, accommodating varying schedules as needed.
  • Dependable and goal-oriented, with a proven ability to meet targets.
  • Desirable: Insight into self and others to foster effective communication and teamwork.


͏

Responsibilities:

  • Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism.
  • Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts.
  • Skillfully negotiate with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts.
  • Update internal systems and document service requests based on customer interaction feedback.
  • Consistently adhere to relevant laws and regulations in all collection activities to maintain ethical standards.
  • Coordinate effectively with internal departments and external partners to gather necessary information for customer inquiries.
  • Ensure that each customer receives the right service to enhance satisfaction and trust.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Payroll Officer

MicroSourcing, Quezon City
17 hours ago
Discover your 100% YOU with MicroSourcing!Position: Payroll OfficerLocation: 1880 Eastwood, Quezon CityWork setup & shift: Hybrid | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in...

Mass Hiring - Call Center - Non-Voice./Voice - Start Asap

Caldwell Communications, Quezon City
2 days ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...

Web Developer

Palmetto Medical Coding Academy, Quezon City
2 days ago
Job Title: Web DeveloperJob SummaryWe are seeking a skilled and motivated Software Developer to join our team. The ideal candidate will have strong knowledge of object-oriented programming and be proficient in a variety of modern web and database technologies. This role requires a strong problem-solver with excellent communication skills who can effectively translate business requirements into technical solutions.ResponsibilitiesDevelop and maintain...