Moodle Administrator (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

The Moodle Administrator is responsible for managing student administration, student management systems, e-learning platforms, short course platforms, and compliance with federal, state, and territory funding agreements. This role serves as a key point of contact for students, trainers, and internal teams, ensuring a high level of customer service and operational efficiency.

Qualifications 

• Bachelor's degree in Information System/Technology, Computer Science, Instructional Design, or any relevant degree
• At least 3-4 years of previous experience with Moodle
• Previous experience in customer support is a plus
• Previous experience in the RTO industry is highly regarded

 Attributes

• Excellent written and verbal communication skills

• Ability to work autonomously with a proactive approach

• Strong interpersonal skills and enthusiasm for adult learning

• Ability to build long-term relationships with students and internal teams

• Intermediate-level skills in Wisenet (training provided)

• Strong time management and organisational skills

Key Responsibilities

Student Administration

• Manage end-to-end student administration processes, including:

• Student enrolment and database entry

• Notifying students of enrolment and completion

• Handling customer enquiries, complaints, and appeals

• Addressing trainer enquiries

• Coordinating assessment submissions, including recording, assessor allocation, and distribution

• Maintain and manage the student management system (Wisenet), including:

• Setting up and maintaining student enrolments

• Configuring qualifications as per the organisation’s scope of registration

• Updating assessment results and uploading student documentation

• Issuing qualification certificates

• Support continuous improvement by:

• Ensuring integration between the student management system and survey tools

• Generating and distributing email surveys

• Ensure compliance with reporting requirements, including:

• AVETMISS reporting

• Quality Indicator data collection and reporting

• Managing funding agreements, training plans, and reporting in line with federal, state, and territory contracts

• USI maintenance and reporting

• Review and enhance operational processes for efficiency

Systems Administration

• Maintain the organisation’s e-learning platform, including:

• System administration tasks

• Managing student enrolments

• Updating and maintaining qualifications

• Support the design and development of e-learning courses, including:

• Recommending improvements for current and new courses

• Ongoing maintenance of existing courses

• Manage the short course platform (Thinkific), including:

• Recommending and implementing course updates

• Ongoing system and course maintenance

• Perform additional duties as required by the General Manager – Training

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.