Microsoft Exchange Administrator

Requirements

Description and Requirements

Requirements:

• 1-2 years minimum experience in Microsoft Exchange and IT collaboration
• Working experience with the following: Microsoft Exchange, Microsoft SharePoint
• Ability to drive progress in ambiguous problem areas independently
• Have a strong sense of ownership and consistent attention to detail.
• Have a sense of urgency to resolve problems/issues encountered
• Provide accurate and timely updates to work tickets, incidents, and outages
• Maintain a proactive and positive attitude to support all levels of teams up to and including executive leaders
• Collaborative and intuitive Very good customer service skills
  
  
  

Nice-to-haves:

• Knowledge and/or experience with the following: Google Workspace Microsoft Exchange Online Slack Monday.com Videoconferencing
• ITIL knowledge/training Good understanding of networking, security and DNS
• Understanding of Change Management process and Best Practices
• Experience with VMware ESX/VSphere and cloud (GCP/AWS/Azure) environments
• Experience with ticketing applications like ITSM or ServiceNow
  
  
  

Additional Job Description

Job Description:

• Support on backend and administrative functions for TELUS internal Enterprise Grid for Microsoft Exchange, SharePoint and other collaboration tools
• Ensure these tools align with defined standards and enhance overall employee collaboration
• Support users questions related to Microsoft Exchange and SharePoint features and redirect to BU admins when needed
• Assist Tier 3 in setting up and managing supported Microsoft Exchange servers, mailboxes and user accounts.
• Provide Tier-2 support in day to day operations Share knowledge and best practices within the team and the broader organization
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.