Microsoft Azure Admin

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Application Support – ESC | Microsoft Azure Administration

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

The work:

The position is responsible for supporting the Project application. Involvement in supporting the application requires collaboration with application developers, product architects, operations and technical staff, project managers, account executives, third party vendors and customers. The position requires getting functional, operational, and administrative direction and supervision from team lead but is expected to work with high levels of independence.

Candidate is expected to:

Regularly query for new Incidents and review each item appropriately

Research and resolve Incidents according to SLA, team SOP and guidelines

Provide regular status of each assigned INC and escalate as necessary

Timely coordination of progress, resolution, and production impact to all stakeholders

Provide assistance to other team members in area(s) of functional expertise

As operational analyst, candidate is expected to:

Support client’s products functionally by responding to escalated issues

Actively participate in on-call duties and regular rotation

Follow procedure for assigning, researching, and resolving issues as specified in the SOPs

Appropriately act on key SLA deliverables for each online and batch processing client

Assist in recovery efforts

Here’s what you’ll need:

Graduate of any IT course or any similar degree with relevant IT exposure

3-4 years IT experience with at least 2 years of relevant technical experience

Willing to coordinate rotating schedules including afternoon shift, on-call for nights, holidays and weekends

Has relevant exposure and experience in Azure Cloud

Has relevant exposure in Operational Networking and Windows Server 2008 technology

Has relevant exposure in IBM websphere and IIS technology

Strong English speaking and writing skills

Works well under pressure , possess high-energy and strong self confidence

Team player and collaborative

Solid multi-tasking and problem resolution abilities

Airline industry exposure is a plus

Competency working in a client-server environment

Ability to query and research data in a relational database model

Delivery Skills:

Cost Management - Novice

Operational Excellence – Proficient

Operations Management – Proficient

Project Management – Novice

Resource Management – Novice

Job Specific Skills:

Business Process - IT Alignment - Novice

Continuous Improvement – Novice

ITIL - Proficient

Service Analytics & Reporting – Proficient

Service Level Agreement Management – Novice

Service Management – Proficient

What’s in it for you?

You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.

At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.

We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.