Metrics & Reporting Specialist - Customer & Business Intelligence - CX Lab

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The mission of the Metrics & Reporting Specialist is to understand and improve the Google Ads Customer Experience (CX) by uncovering data-driven actionable insights at scale. These insights are highly sought after by Ads leadership to inform business and product decision making, providing the best experiences possible to our users. The Customer Experience (CX) Lab conducts recurring customer sentiment surveys on behalf of Ads Ecosystem Leadership. We assess the experiences of the hands-on users of Google's Ads products, distill and analyze these findings, and document and present associated insights to Ads leadership.

Position Responsibilities

• Streamline and optimize existing PLX dashboards and data pipelines
• Create documentation for existing PLX dashboards and data infrastructure
• Suggest improvements to existing PLX dashboards to support scalability
• Suggest design changes and enhancements to improve readability & speed
• Implement features and design changes to existing PLX dashboards, as needed
• Design and develop new PLX dashboards, as needed
• Transfer reporting from Data Studio to PLX, as needed
• Support with data cleaning and script writing (using SQL), as needed
  
  

Minimum Qualifications

• Expert SQL-based dashboard development and management. 2+ years experience minimum. (PLX experience for internal candidates)
• Expert SQL skills, including writing queries from scratch, 2+ years experience
• Strong background in data quality control (checking accuracy of output, formatting, design, etc)
• Familiarity with Python in order to cross-reference SQL and Python scripts
• Ability to multitask and balance multiple priorities
• Excellent attention to detail, written and verbal communication
• Fluency in Google Sheets
  
  

Preferred Qualifications

• Solid understanding of statistics (hypothesis testing including ANOVA, z-tests, and t-tests)
• Ability to write Python code from scratch preferred
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.