Medical Contact Center Assistant I
Fortrea
Date: 8 hours ago
City: Remote
Contract type: Full time
Remote
Summary Of Responsibilities
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- All other duties as needed or assigned.
- Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience) *
- Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience) *
- BS/BA.
- MA/MS/PharmD.
- Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area.
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
- *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
- **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
- Good written and verbal communication skills.
- Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
- Technical proficiency with Microsoft Office suite applications.
- High degree of accuracy with attention to detail.
- Functions as a team player.
- Ability to work independently with moderate supervision.
- Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
- Office Environment or remote.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Social Media Content Creator
TalentPop App,
Remote
23 hours ago
Bring Your Ideas to Life as a Social Media Content Creator at TalentPop AppAre you a creative storyteller who thrives on crafting engaging content for online audiences? At TalentPop App, we’re on the hunt for a Social Media Content Creator who knows how to stop the scroll and spark meaningful engagement. This is your chance to turn ideas into impact—from...
Operations and Compliance Manager
TapTalent.ai,
Remote
1 day ago
About Trinity Outsourcing SolutionsTrinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities...
Admin Support (SS - 06272025 - PTAS)
RippedBoxStation,
Remote
1 week ago
Position: Admin SupportNumber of hours: 20 hours/weekSchedule: Canada (EST) Time Zone (7AM - 12NN EST)Tasks Required:Manage and coordinate scheduling of meetings, appointments, and deadlinesMaintain accurate and organized documentation and digital filesSupport in process documentation, including writing SOPs, workflows, and internal guidesEdit and format CVs, cover letters, and other preparation materials as requestedAssist with drafting and proofreading internal or client-facing documents...
