Medical Complaints Specialist (Ophthalmology/Optometry)

• Serve as a Subject Matter Expert, providing insight and guidance on ophthalmic products and procedures to both internal teams and external stakeholders.
• Oversee and mentor Customer Quality Specialists, ensuring that they deliver exceptional service and maintain high-quality standards.
• Engage in governance and business reviews, presenting findings and updates as required, assisting in key decision-making processes.
• Conduct training for new team members, ensuring they have the knowledge and resources necessary to succeed in their roles.
• Manage Medical Device Complaints for Surgical Vision Care, ensuring compliance and thoroughness in all complaint handling procedures.
• Handle approximately 500 complaint files monthly, ensuring prompt processing in accordance with company protocols, including coding and reportability determinations.

• In-depth understanding of Regulatory Reporting procedures and standards.
• Responsible for generating regulatory reports for events deemed reportable, ensuring compliance and accuracy in all submissions.
• Draft and submit an estimated 70 regulatory reports from the APAC region to relevant health authorities, utilizing effective complaint management systems.
• Prepare approximately 100 monthly Vigilance reports from the EMEA region, ensuring all diligent processes are followed.
• Manage the drafting and submission of 200 Medical Device Reports (MDRs) as required according to company guidelines.

• Conduct Literature Review effectively, analyzing articles to determine relevance and implications.
• Evaluate literature articles submitted via various channels, assessing their impact on company practices and product safety.
• Utilize the Buyer complaint management system to perform literature reviews and handle intake processes effectively for identified events.
• Ensure complete and up-to-date records are maintained by reviewing recent literature articles and integrating new information into existing processes.

• A degree from a recognized institution in an Allied Health field is required. Candidates who have specialized training or certifications related to Ophthalmology or Optometry will be viewed favorably.
• A minimum of 6 months to 2 years of applicable experience in Ophthalmology, Optometry, or Surgical Vision Care is required, showcasing your ability to navigate within this specialized field.
• Prior exposure to Health Authority Reporting is preferred, as it demonstrates familiarity with regulatory environments and compliance standards.
• Experience in Medical Writing is advantageous, illustrating your ability to communicate complex medical information effectively.
• Familiarity with Medical Device Complaint Handling will be necessary for success in this role, enabling you to contribute to critical processes in the healthcare sector.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

HMO Coverage with free dependent

Quarterly performance Bonus

Night Differential Pay at 20%