Medical Associate - Spanish

Wipro


Date: 17 hours ago
City: Cebu City
Contract type: Full time
  • Inbound and outbound call handling
  • Access client PMS(s)
  • Customer inquiries, support, and issue resolution
  • Follow Patient Authentication guidelines as per HIPAA guidelines before providing any critical information
  • Address patient payments queries
  • Check open balance upon patient request
  • Provide predesigned discount offers if requested
  • Reconfirmation of payments made online
  • Resolve patient issue with making payments online
  • Processing patient credit cards on secure online portal for patient payments to close their open bills
  • Transfer calls where payments cannot be taken online or follow agreed upon guidelines.
  • Update PMS(s) pertaining to insurance or address change
  • Address patient statement related disputes
  • Other FAQs - any insurance or clinic related clarifications
  • Address any collection agency related corrections
  • Patient not wanting to coordinate with collections
  • Patient paid with proof of payment
  • Patient providing insurance information after collection agency communication
  • Collection agency calling with information request
  • Manage data collection from patient and upload into client PMS (including by not limited to death certificates, charity letters, insurance cards, attorney requests, proof of payments, etc. )
  • Ensure each account is appropriately updated with detailed memos/notes
  • Place any outbound calls where patients have left voice message / requested a call back
  • Work with onshore team in regard to attorney request calls coming in where patient data is requested and provide attorneys with assigned clients forms to be filled and updated.
  • Capability to be able to transfer calls to client for level II escalation reasons
  • Senior High School Graduate
  • High School (Old Curriculum) Completed 4 semesters in 2nd year college with no back subjects.
  • College Graduate or Associate Graduate.
  • Preferably with at least 6 months BPO experience and has some knowledge in Revenue Cycle Management
  • Profien
  • With good to excellent English and Spanish communication skills
  • Good team player
  • Willing to learn and be trained
  • Willing to work in Tech Tower, Ayala Cebu Business Park

Product Quality & Complaint Mgt.(Pharma)

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