Medical Associate
HR TechX Corp.
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Qualifications:
- Graduate/Post Graduate of any of the Allied Life Sciences courses with minimum 0 - 1 years of experience
- Bachelors degree in bio medical engineering, or related technical degree with minimum 0 - 1 years of experience or
- Medical Device or biomedical experience in undergraduate program or other related work experience
- Manages the end-to-end complaint evaluation process, including adverse event reporting, coding, and record closure
- Conducts initial reviews, duplicate checks, initial damage coding, and clinical assessments
- Initiates and follows up on Good Faith Effort (GFE) for additional information and product returns
- Assesses complaints for MDR (Medical Device Reporting) reportability and submits assessments to clients or regulatory authorities
- Ensures proper root cause analysis for any breach in reporting timelines
- Leads complaint investigation activities, including hazard code validation and decision tree analysis
- Assigns failure codes and risk levels as necessary
- Performs reportability assessments and ensures complete and accurate documentation
- Reviews and closes complaints based on established criteria and escalates to Philips when required
- Conducts peer reviews as part of a cross-utilization approach to ensure consistency and quality
- Coordinates with SMEs, Quality Assurance, and Team Leads to ensure timely complaint closure
- Escalates significant events promptly to the Team Lead
- Maintains compliance with company and customer policies, including Information Security Management Systems (ISMS)
- Ensures all company and customer information remains confidential and secured.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Functional Test Planning.
Tap Growth ai,
Cebu City
4 hours ago
We're Hiring: Functional Test Planning Specialist! We are seeking a detail-oriented Functional Test Planning Specialist to design and execute comprehensive testing strategies for our software products. The ideal candidate will have strong analytical skills and experience in creating test plans, identifying test scenarios, and ensuring quality deliverables that meet business requirements. Location: Cebu City, Philippines Work Mode: Work From Office...
SUPERVISOR, OPERATIONS
Qualfon,
Cebu City
22 hours ago
Role Supervisor, OperationsMissionAs a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuringBest performanceEmployee engagement and developmentClient satisfactionThis role spans three critical dimensionsMentorManagerMessengerYou are expected to uphold the STRIDES valuesServiceTeamworkResultsIntegrityDignityEncouragementSpiritualityAnd demonstrate the Four Agreements at QualfonKeep CommitmentsAdd ValueMove FastSpend WiselyDimensions of Leadership Mentor - Help others succeedCoaching and DevelopmentProvide ongoing coaching and guidance...
Telecommunication Associates (CSR) in Bacolod City
Talent Outsourcing Channel Solutions,
Cebu City
2 days ago
QualificationsJob Description Must be 18 years old and above AT least HS/SHS graduate Amenable to work full time and in shifting schedules Excellent communications skills Computer literate and with good web navigational skills Available to start ASAP
