Medical Associate

HR TechX Corp.


Date: 11 hours ago
City: Cebu City
Contract type: Full time
Qualifications:

  • Graduate/Post Graduate of any of the Allied Life Sciences courses with minimum 0 - 1 years of experience
  • Bachelors degree in bio medical engineering, or related technical degree with minimum 0 - 1 years of experience or
  • Medical Device or biomedical experience in undergraduate program or other related work experience


Responsibilities:

  • Manages the end-to-end complaint evaluation process, including adverse event reporting, coding, and record closure
  • Conducts initial reviews, duplicate checks, initial damage coding, and clinical assessments
  • Initiates and follows up on Good Faith Effort (GFE) for additional information and product returns
  • Assesses complaints for MDR (Medical Device Reporting) reportability and submits assessments to clients or regulatory authorities
  • Ensures proper root cause analysis for any breach in reporting timelines
  • Leads complaint investigation activities, including hazard code validation and decision tree analysis
  • Assigns failure codes and risk levels as necessary
  • Performs reportability assessments and ensures complete and accurate documentation
  • Reviews and closes complaints based on established criteria and escalates to Philips when required
  • Conducts peer reviews as part of a cross-utilization approach to ensure consistency and quality
  • Coordinates with SMEs, Quality Assurance, and Team Leads to ensure timely complaint closure
  • Escalates significant events promptly to the Team Lead
  • Maintains compliance with company and customer policies, including Information Security Management Systems (ISMS)
  • Ensures all company and customer information remains confidential and secured.

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