Medical Assistant (ONSITE)

Position Title: Medical Assistant

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: November 2024

Schedule: 11:00 PM - 8:00 AM PHT

Summary:

We are seeking a detail-oriented, customer-focused, and motivated Medical Assistant to join our healthcare team. This role involves a variety of administrative and clinical tasks, including answering phones, managing billing processes, maintaining patient records, scheduling appointments, and providing general office assistance.

Administrative & Office Support:

• Answer incoming phone calls during business hours in a professional and friendly manner
• Assist with patient scheduling, including setting appointments, confirming visits, and rescheduling as needed
• Provide general office assistance, including filing, organizing medical records, and handling day-to-day administrative duties
• Assist with mobile shift maintenance, ensuring timely updates and coordination for staff availability

Billing & Collections:

• Handle skilled and non-skilled billing for patient services, ensuring accurate coding and submission
• Manage Long Term Care Insurance billing, ensuring claims are properly processed and followed up on in a timely manner
• Conduct collections of outstanding invoices, working with patients and insurance companies to resolve billing issues
• Maintain accurate records of billing inquiries, payments, and balances for both patients and insurance providers

Chart Audits & Documentation:

• Conduct regular chart audits for both personnel and patients to ensure compliance with medical documentation standards and regulatory requirements
• Ensure patient information is accurately recorded in medical charts and that charts are up-to-date and complete

Customer & Employee Touch Points:

• Provide excellent customer service to patients and their families, addressing inquiries, concerns, and requests
• Serve as a key point of contact for staff, helping to ensure effective communication between employees and management
• Assist in employee orientation and training, including providing guidance on office procedures and expectations

Additional Responsibilities:

• Support office and clinical staff with day-to-day operations as needed
• Assist in maintaining a positive, professional, and welcoming atmosphere for both patients and team members

Qualifications:

• High school diploma or equivalent required; Associate's degree or certification as a Medical Assistant is preferred
• Minimum of 2-3 years of experience as a Medical Assistant or in a similar healthcare administrative role
• Proven experience in medical billing, coding, and collections, including handling Long Term Care Insurance claims
• Strong organizational and time-management skills with a keen eye for detail
• Excellent verbal and written communication skills
• Ability to manage phone systems and handle high call volumes efficiently and courteously
• Customer-focused mindset with a professional and friendly demeanor
• Ability to work both independently and collaboratively within a team
• High level of discretion and confidentiality when dealing with patient information
• Adaptability and flexibility in managing multiple tasks and shifting priorities in a fast-paced environment