Media Implementation Senior Associate - MCM Auction

Google Operations Center


Date: 3 weeks ago
City: Taguig
Contract type: Full time
Join Us!

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As the Media Implementation Senior Associate - Implementations Auction, you will be responsible for delivering support for Google Adwords and analytics products, from problem management to security and technology support.

Position Responsibilities

  • Responsible for ad creation and modification in Google Ads, which requires great customer service skills and ability to manage multiple clients in a fast-paced environment.
  • Understand client marketing/business objectives and identify the most efficient way to implement different campaigns aligned with client objectives
  • Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
  • Understand client requirements and implement them with stringent quality parameters
  • Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process
  • Manage expectations of stakeholders by providing support and route them to appropriate teams if needed
  • Respond and handle client requirements on assigned cases within Service Level Agreement
  • Develop mastery on the product and use this to resolve support requests
  • Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed

Minimum Qualifications

  • Strong communication, customer service, relationship management and Project management skills
  • Minimum 12 months experience in customer handling (for email and chat processes)
  • Analytical mindset and keen to details
  • Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly
  • Above average excel skills (vlookups, string functions, logical functions & pivot tables)

Preferred Qualifications

  • Client handling experience for advertising products like Google Ads (Search, Display, Mobile), Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage
  • Google Ads certified

Benefits

  • We support you with competitive wages and comprehensive health care including medical and dental coverage
  • We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don't just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Total Rewards Manager - ASEANZ

Goodyear, Taguig
1 day ago
Location: PH - Philippines - A5R0 Goodyear Talent Acquisition Representative: Kerr Bianca Beech Sponsorship Available: No Relocation Assistance Available: Yes Primary Duties and Responsibilities: Design and implement Total Rewards programs, policies and processes: job evaluation and classification; salary administration; short-term and sales incentive plans; employee benefits; expatriate compensation; executive compensation administration; workers compensation; salary packaging; and retirement plans in ASEAN....

Credit and Collection Associate

Focus Global, Taguig
3 days ago
The Credit & Collections Associate handles reporting and end to end monitoring of Accounts Receivable related transactions for a specific Sales sector or channel. Key Responsibilities: Monitor Accounts Receivables of each account and highlight any overdue accounts This includes recording of payments, arrangement of collections, follow-up and coordination of outstanding invoices, verification of fees, account supports, promo rebates and other...

S2P Process Invoice Associate

Bayer, Taguig
4 days ago
S2P Process Invoice Associate YOUR TASKS AND RESPONSIBILITIES Responsible for timely and accurate processing of specific accounting transactions according to standard process documentation First level of Escalation for Process Issues and Process Deviations and analyze possible solutions based on standard procedures Contribute to process improvements and documentation Comply with accounting standards, policies and procedures Coordination with the Legal Entity and/or...