MCS Customs Operations Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Customs Operations Execution includes roles that manage and execute activities which must be carried out in order to comply with international customs laws, such as the embarkment, disembarkment, entry, exit, movement, deposit or transit of goods across borders and subject to customs control.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Key Responsibilities:

Pre-Alert Document Handling

• Check pre-alert documents received from the supplier and endorse them to the vendor/broker.
• Coordinate with Customer Service (CS) or the supplier for any missing documents, making follow-ups and raising issues with the received shipping documents.
  
  

Document Management

• Monitor and handover original documents to the vendor/broker.
• Check CDT and PRE-SAD received from the vendor/broker.
• Forward CDT and PRE-SAD to Maersk4PL for approval.
• Endorse approved CDT to the vendor.
  
  

Shipment Monitoring

• Monitor shipments and the lodgment of entry, and oversee DO/GP processing by the vendor/broker.
• Collate documents for endorsement to Execution (Trucker) for container/cargo release and delivery.
• Follow up and confirm pre-alert billing from the vendor.
  
  

Export Documentation

• Review and check SKU HS Code and PER availability on the On-Time Shipment (OTS) file received from Maersk4PL.
• Monitor the pull-out and loading of empty containers.
• Forward the Proforma Invoice (PFI) from Maersk4PL to the vendor/broker for Draft ED creation.
• Check and confirm the Draft ED provided by the vendor/broker.
• Monitor the export shipment file in the BOC Portal until Authority to Load (ATL) is received.
• Forward export documents to CS for uploading to the carrier site.
• Monitor ETD of export shipments.
  
  

Documentation Creation and Dispatch

• Create a packing list from shipping documents received from Maersk4PL.
• Send complete shipping documents to CS for the destination team.
• Forward 2nd Leg Invoice and other documents from Maersk4PL to the vendor/broker for CO creation.
• Check, revise, and forward Draft CO to the destination team for approval.
• Advise the vendor to proceed with Final CO processing, monitor until received, and forward to the destination for approval before dispatch.
• Update and send the Status Shipment Report (SSR) daily.
• Update and send KPI and milestones to Maersk4PL daily.
• Send weekly duties and taxes report to P&G every Monday.
• Update and send the MTD KPI report to Maersk4PL every Friday.
  
  

Reporting and Record-Keeping

• Collate documents, edit filenames, and convert to PDF for uploading to the P&G SharePoint monthly.
• Print hard copies of shipping documents for dispatch to P&G.
• Update and follow up on the post-entry status of shipments with the vendor/broker weekly.
• Update and monitor the CONDEP file.
• Provide additional reports and assistance as requested by customers.
  
  

Who We Are Looking For

• License: Must be a licensed Customs Broker.
• Experience: At least 3 years of experience in handling customs processes.
• Education: Relevant educational background is a plus.
• Proficient in English (written and verbal).
• Knowledgeable in systems such as Modal Tool (advantageous).
• Strong decision-making skills.
• Effective people management and stakeholder handling.
• Knowledgeable in government agency systems.
  
  

Join our team and play a crucial role in ensuring smooth and efficient customs processes for our shipments. If you meet the qualifications and are ready to take on these responsibilities, we look forward to receiving your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].