[Mandarin Speaking] Jr. Customer Service Officer – Payment Solutions

Nogle Philippines is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. Nogle Philippines is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About The Opportunity

We are a leading Fintech company providing innovative Payment Solutions, and we are currently seeking a Junior Customer Service Officer to join our Payment Department. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment. As part of our Customer Service (CS) team, you will play a key role in ensuring smooth payment transactions, handling customer inquiries, and delivering top-tier service to our clients.

Responsibilities

• Customer Support & Issue Resolution: Handle customer inquiries related to payment solutions via email, phone, and live chat, ensuring timely and accurate responses.
• Transaction Monitoring & Problem-Solving: Assist in monitoring payment transactions, identifying issues, and working with internal teams to resolve disputes or processing errors.
• Payment Process Assistance: Guide customers through payment processes, troubleshoot technical/payment-related issues, and escalate cases when necessary.
• Documentation & Reporting: Maintain accurate records of customer interactions and transaction issues while generating reports for internal review.
• Collaboration & Continuous Improvement: Work closely with internal teams (Operations, Risk, Compliance, and IT) to enhance customer service efficiency and improve payment solutions.
  
  

Requirements

• Experience: 1-2 years of customer service experience, preferably in Fintech, banking, or payment processing.
• Communication Skills: Strong verbal and written communication skills in English and Mandarin
• Problem-Solving Ability: Quick thinker with excellent troubleshooting and analytical skills for resolving payment-related issues.
• Attention to Detail: Highly organized with the ability to manage multiple inquiries and prioritize tasks efficiently.
• Team Player: Positive attitude with the ability to work under pressure in a fast-paced environment.
  
  

Nice To Haves

• Prior experience in Fintech, Payment Solutions, Gaming or Banking customer support.
• Knowledge of payment processing systems, fraud prevention, or compliance regulations.
• Familiarity with CRM tools and ticketing systems (e.g., Zendesk, Salesforce, or similar platforms).