Manager, WFM

Concentrix


Date: 2 weeks ago
City: Quezon City
Contract type: Full time

Candidate Profile:


  • With at least 1-2 years of experience as a WFM Manager
  • Must be willing to work onsite in Quezon City, Philippines
  • Experience with forecasting, capacity planning and scheduling software tools
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment




What's In for You?

  • Day 1 HMO
  • Monthly Incentives Program
  • Competitive offer



Essential Functions/Core Responsibilities:


• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards

• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes

• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met

• Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team

• Lead the development of forecasts, resource plans, and schedules for new programs

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