Manager, WFM
Concentrix
Candidate Profile:
- With at least 1-2 years of experience as a WFM Manager
- Must be willing to work onsite in Quezon City, Philippines
- Experience with forecasting, capacity planning and scheduling software tools
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
What's In for You?
- Day 1 HMO
- Monthly Incentives Program
- Competitive offer
Essential Functions/Core Responsibilities:
• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
• Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
• Lead the development of forecasts, resource plans, and schedules for new programs
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