Manager, Service Performance
1Aviation Groundhandling Services, Corp.
Date: 1 week ago
City: Pasay
Contract type: Full time
Department
Service Performance
Employee Type
Probationary
Explore this opportunity as a Manager, Service Performance and join our growing team at 1Aviation Groundhandling Services Corp.
As a Manager for Service Performance, you will lead the monitoring and analysis of service levels across airport operations. This role focuses on tracking key performance metrics, identifying trends, and working with operational teams to drive improvements in efficiency, compliance, and customer experience.
What You Will Do
Educational Background & Experience
Apply now and be part of a future-forward aviation support team.
Experience Range Range (Years)
5 - 7 years
Job posted on
2025-09-30
Service Performance
Employee Type
Probationary
Explore this opportunity as a Manager, Service Performance and join our growing team at 1Aviation Groundhandling Services Corp.
As a Manager for Service Performance, you will lead the monitoring and analysis of service levels across airport operations. This role focuses on tracking key performance metrics, identifying trends, and working with operational teams to drive improvements in efficiency, compliance, and customer experience.
What You Will Do
- Ensure that 1Aviation’s Mission, Vision, and Values are achieved.
- Monitor and analyze operational performance data to measure service standards and identify areas for improvement.
- Oversee the documentation, reporting, and communication of service performance results.
- Recommend and implement initiatives to improve operational efficiency and customer experience.
- Conduct inspections and ensure findings are reported, tracked, and addressed in a timely manner.
- Collaborate with operations teams to review performance, implement corrective actions, and monitor progress.
- Prepare and present data-driven performance reports to management.
- Supervise and mentor a team of service performance specialists and analysts.
- Support training, recognition, and development initiatives to enhance service delivery.
- Perform other duties as may be assigned by the Director, Service Performance.
Educational Background & Experience
- College graduate in Business, Aviation, Engineering, Data Analytics, or related field
- Minimum of 3–5 years’ experience in performance management, data analysis, process improvement, or airport/airline operations
- Background in analyzing KPIs, service metrics, and operational performance data
- Experience in leading teams or supervisory roles is an advantage
- Strong data analysis, reporting, and visualization skills (Excel, Power BI, or equivalent tools)
- Excellent problem-solving and critical-thinking ability
- Strong communication skills, able to translate data into actionable insights
- Results-driven, detail-oriented, and highly organized
- Adaptable, proactive, and able to manage multiple priorities under pressure
- Collaborative leadership style with focus on continuous improvement
Apply now and be part of a future-forward aviation support team.
Experience Range Range (Years)
5 - 7 years
Job posted on
2025-09-30
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