Manager, Operations
ResultsCX
Date: 18 hours ago
City: Lapu-Lapu City
Contract type: Full time

As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In This Role You Will
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In This Role You Will
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development, and performance management
- Provide written performance appraisals
- Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
- Identify and oversee program/problem resolution
- Maximize potential of subordinates through coaching, development, and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
- Provide superior customer service to both internal and external clients.
- Work well with people and has exceptional, professional communication skills both written and verbal
- Create and effectively present information and processes to internal and external teams.
- Develop and maintain key professional customer relationships
- Define, collect data, establish facts, and solve problems
- Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits
- Opportunity to grow with ResultsCX if that’s “Your Greater”
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
PCB Layout Engineer
Flex,
Lapu-Lapu City
6 days ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to...

Quality Assurance Staff - Lapu-Lapu, Cebu
Gardenia Bakeries (Philippines), Inc.,
Lapu-Lapu City
1 week ago
The QA Staff is responsible for the following: Quality control Quality assurance Line inspection and laboratory analyses Performs inspection of all incoming raw materials and packaging materials, conduct in-line inspection from ingredients preparation to finished productsPerforms finished product analysis and testing, conduct audits on all areas of the process, and prepare a report for each assigned taskConducts batch-test prior usage...

Commis 1
Filinvest Development Corporation,
Lapu-Lapu City
1 week ago
FILINVEST COMPANY: CRIMSON RESORT & SPA MACTANJOB SUMARRY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan and under the direct supervision of the Chef de Partie, this position is responsible for the food service operations and ensures food preparations of highest quality in section assigned while adhering to standards for...
