Manager of Global ORRM – Business Resilience

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources
  
  

This Manager of Global ORRM – Business Resilience MBPS position reports directly to the Head of Governance, Methodologies and Practices. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that business continuity management framework and controls are integrated with and serve to strengthen its operational resilience approach, and all the standard and regulatory requirements are addressed.

Key Responsibilities

• Support the implementation of existing and new ORRM frameworks, policies and standards.
• Coordinate the intake of activities cross-segments to be reviewed and challenged based on ORM program.
• Execute the review using a consistent template, demonstrate clear documentation with sufficient evidence to support the outcome before sharing with Segment risk teams.
• Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues.
• Collect data and reporting on operational risk metrics, engaging with business partners for data collection, reviewing results and challenge the performance/outcome.
• Update dashboard reporting on progress of activities, outcome, gaps and remediations, as well as metrics reporting.
• Support the execution of function improvement programs including enhancements to Risk Programs.
• Promote a strong risk culture and oversee relevant risk culture assessment processes
  
  

Knowledge/Skills/Competencies/Education

• Broad knowledge of financial services/insurance business and related products
• Strong knowledge in OSFI E-21 and Business Continuity, Disaster Recover and Third Party Risk Management.
• Minimum 2-4 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls – specifically in the areas above.
• Experience with independent control design assessment and operating effectiveness.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
• Results oriented with a focus on quality, delivering value, and strong attention to detail
• Ability to balance priorities and meet deadlines.
• Solid written and oral communication skills
• Strong influencing skills with the ability to build effective relationships, both within and across divisions
• High proficiency in MS Office Products and data analytics tools is a PLUS.
• Self-starter with the ability to work with little guidance,
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid