Manager, IT Site Operations (Talent Bank)
Quantrics Enterprises Inc.
Date: 1 week ago
City: San Mateo
Contract type: Full time
Overview
Manager – IT Operations
The Site Manager, IT will play an active leadership role in a variety of contexts, from people management and technical guidance to incident management.
Responsibilities
Roles and Responsibilities
Qualifications
Manager – IT Operations
The Site Manager, IT will play an active leadership role in a variety of contexts, from people management and technical guidance to incident management.
Responsibilities
Roles and Responsibilities
- Manages the Quantrics IT support and delivery portfolio in the Philippines for the TayTay, Rizal Site.
- Oversees the support and maintenance of all site IT infrastructure, processes, personnel and business continuity of critical technology services.
- Develops IT knowledge within Quantrics, particularly in the IT support, superusers and SME teams.
- Assists with IT Director and VP with IT process and strategy development, responding to technology and business changes.
- Develop and Improve strategy to improve IT Service delivery
- Responsible for the management of IT assets, both onsite and work from home equipment
- Enforces excellence in service delivery, while ensuring maximum issue resolution in minimum time.
- Recommends adjustments to systems, equipment or processes to enhance operating efficiency in service delivery.
- Responsible for the overall performance monitoring, coaching and evaluation of the IT support team.
Qualifications
- Bachelors/College Degree or equivalent, certified to ITIL practitioner level
- 5 yrs+ technology related roles, with proven leadership track record
- Experience managing technical teams.
- Effective in delegation, creating and driving a high performance team environment.
- Possess strong leadership, communication and management skills
- Experience with establishing and maintaining highly standardized process environments.
- Fluent in the English language (both written and verbal)
- Ability to work in a 24 X 7 rotating shift environment. Night shifts may be required
- Ability to operate independently, with decision making skills in potentially high stress
- Experience working as a technical resource in the BPO Call centre space, overseeing the Business Ops and IT relationship.
- Detail and process oriented, able to enhance or create a process driven operating framework.
- Experience in different Cloud Infrastructure, Azure, Office 365
- experience with Citrix, VMware,
- Good understanding of Network and Voice Infrastructure
- Preferably has experience with Service Desk and IT front end Operations
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