Manager for Operations - HK RECONCILIATION & MATCHING

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager for Operations.

The Opportunity

The jobholder is primarily responsible for overseeing the Finance & Accounting functions of the issuing operations of RBWM Credit Cards portfolio. The jobholder is tasked to support the issuing operations as defined in the Transitional Services Agreement. He/She is required to monitor various credit card products suspense accounts ensuring that balances and suspense items are within service standards. He/She is also responsible for the monitoring of incoming and outgoing settlement ensuring that balances agree with issuing and acquiring settlement amounts. He/she is also responsible in monitoring the timely posting of credit card payments and reconciliation of HSBC’s Nostro accounts.

Also, the jobholder will manage Reconciliation for multiple businesses and provide support to the needs of Global Reconciliations operations structure through measuring, monitoring and reporting metrics and driving implementation of the global models/designs.

The incumbent would play a pivotal role in Financial management, Migration management and Metrics reporting; comply with the GSM, FIM and HSBC financial accounting practices to minimize possibilities of financial losses; centrally control and monitor all GL/SL/suspense accounts and exceptions.

The role also requires managing monthly accounting reconciliation certifications, monitoring aging entries in the suspense account, reviewing exceptions, and appropriately resolving the same. A critical component of the role is to manage monthly Assurenet signoffs and escalation of aged entries as per the FIM/escalation matrix. The role is the single point of contact for all finance and GL/SL related queries coming from FCD, Assurenet and operations teams.

As a Manager, the position is also expected to lead, manage, develop and motivate the team members through effective performance management – which includes setting clear expectations, clearly defining performance indicators, providing “enablers” to help the staff achieve the expectations and providing timely and objective feedback, regular coaching and positive reinforcement.

Performs additional duties and assignments that the Management will require.

What You’ll Do

Impact on the Business

• Evaluate accounting policies and provide recommendations on changes to procedures and other financial control functions.
• Ensure timely reconciliation of Card Issuing suspense accounts, MasterCard and Visa settlement accounts, instalment transactions with GPAP merchants, credit card payments at HBAP, HBPH, and other payment centres, Cash Advance transactions, HUB TPC suspense accounts.
• Review the monthly and quarterly tax remittances.
• Manage and coordinate the recording, validation and processing of external payments (VISA, Mastercard, GPAP, and payment centers).
• Ensure timely response to complaints/disputes.
• Lead the staff in preparing monthly balance sheet account schedules and drive disposition of long outstanding items.
• Track and validate income and expense trends and report any unusual fluctuations.
• Support the BAU elements of the role by stepping in and providing cover for the team
• Draft/review procedures periodically and as per requirement of the business.
• Management of direct reports including management of day to day performance, development, coaching and mentoring of the individuals
• Produces/reviews management information/analyses/presentations to effectively communicate key messages and implement changes where appropriate.
• As subject matter experts, provide guidance to the business and operations teams.
  
  

Customers / Stakeholders

• Ensure that all security requirements are in place and kept, adherence to clear-desk policy, and all files are kept in a secured area at end-of-day.
• Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
• Proactively interact with delivery partners (Operations, FCD, Global Businesses/Business Services and Software Delivery) to ensure the needs of the business are met, while at the same time, understanding technical implications.
• Liaise between business and technology partners to ensure requirements are translated in a way well understood by technology, and ensure technology solutions are understood by and meet the needs of the business.
  
  

Leadership & Teamwork

• Recruit, train, and develop staff in the section ensuring that a succession plan is in place for the team.
• Ensure that regular minuted monthly section meetings are conducted for the section.
• Own and be accountable for the teams’ /performance against the set targets/benchmarks; ensure they are handled in a timely manner and processing is completed as quickly but accurately as possible
• Ensure requirements coming from multiple areas are aligned and conflicts are resolved effectively.
• Ability to communicate effectively between customers, directs and the various departments within HSBC
• Open to take on additional tasks and/or duties as needed from time to time
  
  

Operational Effectiveness & Control

• Assist in the preparation of financial statements, summaries, and other cost-benefit analyses.
• Conduct timely follow ups of exception items from payment centers.
• Develop and implement financial policies, systems and procedures. Help reduce cost by stringent monitoring of Mastercard and VISA charges, and through other initiatives. Resolve issues raised by other units particularly MNL FIN in the reconciliation of Card Accounts.
• Arrange attachment to related COP sections for all staff, arrange attendance to formal training courses offered by external parties such as Mastercard & Visa, encourage staff to read suitable manuals and other available training materials on hand.
• Monitor department’s performance on a regular basis and take corrective actions where needed. Utilization of MI to manage operational risk on a daily basis
• Ensure all relevant data is fed in on a timely basis to Risk and Control as and when required.
• Suspense accounts oversight and hands-on dealing to proactively address any operating deficiencies/risks.
• Develop and deploy standardized operational processes across the process.
• The jobholder must also be able to manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting. To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
• To consistently maintain secure, accurate, and timely fulfilment of reconciliations and settlements, taking into consideration evolving internal and external customer needs and system flows and constraints, while improving turnaround time and per unit cost.
• Deals with a very dynamic business where due to various factors, actual work volumes may be less/more than forecasted, posing challenges to management of efficiencies. In addition, various changes occur impacting the manner by which the work is to be processed/handled. This creates the need for real-time information delivery and/or training.
• Requires highly effective resource management techniques to ensure quality and productivity standards are achieved while dealing with staff turnover and inexperienced staff and those on the learning curve.
• Leads and motivates staff with widely differing aspirations working in productivity based environment where deadlines are critical.
  
  

Skills / Experience Required

What you will need to succeed in the role:

• BS in Accounting, Business Administration or related field or equivalent combination of training and experience.
• Proficient in computer applications (MS Word, Excel, and PowerPoint, Lotus Notes).
• Performs a broad range of managerial responsibilities over others; must have excellent organizational skills and the ability to maintain accurate and detailed records; hardworking, independent and results-oriented
• Analytical Skills - proven interpretation and utilization of Management Information
• Ability to distil complex and varied data into information; good process analysis and problem solving skills
• Proven ability to prioritize workload effectively in line with business priorities
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
• Strong collaborative leadership skills (strategic & tactical), able to negotiate, influence, align, and prioritize.
• Maintain document control and data integrity
• Should be detail conscious and should have a high level of analytical thinking for the general improvement of services and procedures
  
  

Leadership Capabilities

• Navigating – understanding TOM and translating strategy into own team and aligning directions accordingly
• Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team
• Driving – setting stretching goals for self and team and delivering them with courage and tenacity
• Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
• Sustaining- making considered decisions that protect and enhance HSBC values, reputation and business
  
  

Professional Standards (skills And Behaviours)

• Ability to form effective relationships and achieve influence at senior level in the organisation
• Good working knowledge of functional area in an operational or consulting capacity
• Negotiation, influence, mediation and conflict management skills
• Ability to develop cohesive working relationships with business partners
• Excellent English written & verbal communication skills, other languages an advantage
• Problem Solving skills - Must be creative and have analytical ability in recommending procedures & process changes
• Time Management Skills
• Demonstrated ability to provide meaningful analysis and process improvement.
• A good working knowledge of the business and functional units supported, products, services and processes and pertinent regulation impacting their delivery.
  
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

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