Manager Direct Channels Operations

BE PART OF A REVOLUTIONARY CHANGE

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose; we are redefining the tobacco industry and leading the charge towards a smoke-free future.

As a Manager Direct Retail Operations, you will play an integral role in executing the narrative of our smoke-free products in the Philippines. This position makes you accountable for end-to-end commercial operations processes and interactions with our customers across our different B2C touchpoints (stores, islands, IQOS Spaces/Lounges, etc), ensuring a consistent best in class experience.

Job Responsibilities

You Will Be Responsible For The

• Development and implementation of sales strategies, setting up of targets, and analysis of sales data to identify trends and opportunities.
• Set up of: (1) operational standards in both offline & digital processes, and; (2) parameters in area performance KPIs to achieve the channel’s consumer, channel, and financial objectives.
• Leading the deployment of scalable communication and enhanced experiences for customers, leveraging multiple touchpoints to showcase brands and products, ensuring the proper availability for the multicategory products
• Along with our Retail Partner Managers, the establishment of relevant and timely incentive programs, whether monetary or non-monetary, to drive frontliner efficiency and growth.
• Management of our OPEX budget for DR operations based on the strategic objectives, retail volume trends, retail expansion plans and other factors
• Management and development of direct reports to ensure long term business sustainability including appropriate training and advancement/succession planning; setting up clear channel objectives, measuring performance, and aligning strategies.
  
  

Requirements

To be successful in this role, you will need:

• 5-8 years of proven experience in analyzing large-scale, multi-store consumer data and providing channel-specific consumer insights to support Consumer Experience in identifying and addressing experience gaps and opportunities
• Store management background in brands with strong CX practices, including experience in directly dealing with customers in a competitive mid-to-high price selling environment; understanding of POS daily operations is an advantage
• Results driven mindset with strong leadership abilities to motivate a team
• Experience in retail partner manpower management to ensure optimum allocation and effective use of available resources
• A valid driver's license and willingness to travel to direct retail stores 1-2 times a week.
  
  

Why Join Us?

At PMI, we prioritize equal employment opportunity, inclusion, and workplace diversity. Our aim is to foster an environment that allows our global employees to be authentic, excel, collaborate, and inspire the innovation and consumer-centricity essential to realize our smoke-free future vision. To support this, we offer our people above-market Compensation & Benefits packages

• Guaranteed 14th month pay
• HMO coverage for you and your qualified dependents
• PhP 10,000 annual medical reimbursement
• Annual performance-based variable pay
• Annual performance-based merit increase
• Retirement plan
• Leaves conversion
  
  

At our company, we prioritize understanding individual circumstances, appreciating differences, and treating everyone with fairness and respect. We strive for an inclusive environment where every voice is valued, irrespective of gender identity, age, race, nationality, ethnicity, sexual orientation, religion, disability, or any other distinguishing feature. Our workforce management practices have been globally acknowledged by the Top Employer Institute and the Equal Salary Foundation.

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