Manager, Customer Care

Mandaluyong, National Capital Region (NCR), PH, 1555

Description:

OBJECTIVE

Responsible for teams providing support to business operations such as front end, image & data capture, and / or document / transaction content management.

Essential Functions

• Plans, organizes, directs, and controls operations
• Analyzes workflow and assignments to ensure operations run efficiently
• Provides direction to staff members in resolving problems which arise with internal or external customers
• Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues
• Adapts departmental plans and priorities to address resource and operational challenges
  
  

Required Education And Experience

Bachelor's Degree

6+ years of work experience

COMPETENCIES

Analytical problem solving

Ability to follow directions

Process Design

Excellent oral and written communications skills

Stakeholder Management

Project Status Reporting

People Management

Matching projects to Company priorities

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [email protected].