Manager Client Service Support

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Client Service Support.

Principal Responsibilities:

• Complete accountability of performance management for a team with spans
• Own and manage escalated customer concerns and complaints for the team.
• Lead and drive BAU performance. ensure consistency and excellence in customer service delivery, robust risk control and management.
• Champion and embrace change and innovation within the team.
• Demonstrate ownership and common sense with all that you do, sharing best practice across teams and peers.
• Understand and translate the immediate business/function strategy into actions for your team.
• Work independently with minimal supervision.

Job Requirements:

• Have a positive, can-do attitude with a desire to get things right first time every time, and work around limitations.
• Experience of coaching, mentoring, developing others
• Able to motivate the teams and develop a culture of empowerment.
• Strong Customer Orientation and passionate about delivering superior customer service.
• Ability to anticipate future stakeholder needs and take actions today.
• Good knowledge of Excel and PPT and able to work on various MIs and presentations.
• Great written and communication skills in English

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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