Logistics Coordinator for Awesome CX by Transcom - Davao

Logistics Coordinator for Awesome CX by Transcom- Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team

!Be a CS/Logistics Coordinator for our Awesome CX by Transcom Davao site. This role will focus on providing customer support while ensuring smooth coordination of logistics operations, leveraging tools like Gorgias and ShipUp, and supporting the team with data and reporting tasks

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Join our Awesome CX by Transcom Family as a Logistics Coordinat

orResponsibiliti

esCustomer Service (Dail

• y)Daily management all customer service inquiries including answering questions andmaking necessary changes in customer accoun
• tsResponding to incoming customer review

s.Fulfillment (Daily / Weekl

• y)Overseeing the fulfillment through our fulfillment partner ensuring all orders are shipped within the given S
• LAWeekly check up on shipping costs reviewed in our fulfillment dashboard ensuring the costs are consistent with the quantity of uni

tsInventory (Monthly / As Neede

• d)Monthly reconciliation of our inventory at the fulfillment center – cross checking with Shopify and what has been sent to Amazon and our distributor, requires data filtering and exporting from Shopi
• fyCoordinating inbound shipments to our fulfillment center from our various manufacture

rsDistributor (Weekl

• y)Managing incoming distributor orders through SPS commerce and transferring them to our fulfillment center, then invoicing once shipments have been made and tracking according
• lySending emails to our freight partner with the details for the shipment and getting a quote for shipping to our distribut

orAmazon (Dail

• y)Daily overseeing reviews and ensuring negative reviews are responded to in a timely mann
• erReviewing inventory levels and coordinating shipments from our fulfillment center to Amaz

onInfluencer + TikTok Shop (Dail

• y)Coordinating and tracking gifting shipments to creato
• rsSupporting TikTok Shop affiliate program by sourcing affiliates, reaching out to affiliat

esTo be successful in this role you mus

• t:Be detail-oriented and organized in handling customer and logistics da
• taCommunicate effectively with both customers and internal tea
• msBe proactive in identifying and resolving logistics issu
• esHave a passion for customer satisfaction and continuous improveme
• ntBe adaptable and eager to learn new tools and process
• esAbility to use Excel or Google Sheets (simple filter, export, aggregate function
• s)Comfortable with handling monthly reports and customer da
• taStrong foundation in data analysis, especially in evaluating pricing or shipping tren
• dsActive on social media, ideally TikT
• okInterest in health and wellness industri

esTool

• s:Gorgi
• asShip

UpWhat Life at Awesome CX by Transcom is li

keAwesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us differen

t?Wellnes

• s:At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performer
• s.The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of min
• d.One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boos
• t.Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care o
• f.True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride mont
• h!Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succee
• d.Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our plane

t.Fu

• n:At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-tur
• e.Work doesn’t have to be boring… We bring the fun to the workplac
• e…Life size chess boa
• rdPutting gre
• enWaterfal
• lsDance and yoga stud
• ioPingpong tabl
• esCaf
• esCollaborative Workspac
• esDog friend
• lyOur teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team togethe
• r.Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishment
• s.Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyda
• y!Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's fac