Loans Officers

The Loans Officer positions are for the lending business unit of the Palawan Pawnshop Group.

The Loans Officer is responsible for ensuring new client disbursement targets are achieved while maintaining a quality portfolio and a high level of client satisfaction in the assigned area.

Sales & Marketing

1. Solicits potential quality loan clients.
2. Attends to all client referrals from Palawan Pawnshop branches. Sets client calls/appointments and presents the product features to a prospective client.
3. Inputs all client information into the system for pipeline monitoring and management.
4. Conducts initial credit investigation to determine if prospective clients meet the eligibility criteria.
5. Collects and ensures the authenticity of all documentary requirements needed for credit investigation, evaluation, and appraisal.
6. Coordinates with Lending Center Head and submits Loan Recommendation Memo (LRM – sales portion) for the loan package to be evaluated by the Credit Department.
7. Creates opportunities to cross-sell Palawan Pawnshop Group products and services.
8. Prepares monthly sales plans including area mapping and listing of prospective clients (solicited and referred).

Account Management

1. Regularly monitor clients’ loan payments for timely and accurate action until the loan is fully settled.
2. Conduct a loan utilization report thirty (30) days after the loan has been released to ascertain use against declared purpose, to be covered with a call report for filing in the credit folder and loans system.
3. Conducts regular maintenance calls at least once every 6 months for client interviews, validation and follow–up for renewal purposes, to be covered with a call report for filing in the credit folder and loans system.
4. Processes loan renewals and additional credit lines whenever applicable.
5. Performs procedures necessary on mortgage of collaterals for the security of the borrower’s accounts.
6. Assists and accommodates clients during loan disbursements.
7. Ensures compliance of deficient documents as per ‘Checklist of Documentary Requirements’.
8. Conducts client follow-up for updated requirements like tax compliance, insurance requirements, and other clearances, as required by the Credit Department.
9. Prepares detailed monthly remedial

Qualifications:

• At least 1-3 years of sales experience in lending with a financing company, cooperative or bank.
• Solid understanding of lending products and practices
• Excellent communication and interpersonal skills
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal-oriented environment