Loan Servicing Specialist | Work From Home

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Loan Servicing Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• Competitive Compensation
• Perfect Attendance Bonus
• Life Insurance
• HMO Insurance
• Great Company Culture
• Annual Merit Increase
• 25% Night Differential

What is the job?

The Loan Servicing Specialist is responsible for processing of functions related to various loan types, including commercial and consumer including but answering inquiries and servicing of commercial and consumer loans, commercial insurance, maintenance processing, imaging and various other functions as assigned. The specialist is tasked with ensuring compliance with regulatory guidelines and delivering timely responses to requests.

Responsibilities:

• Process, track, and manage commercial general liability and business personal property insurance policies, bankruptcy, judgments, charge-offs, e-Oscar disputes, and commercial/consumer demand requests, ensuring accuracy and compliance.

• Maintain up-to-date records, manage tickler systems, and process collateral releases for commercial and consumer loans, including loan payoffs and credit bureau reporting.

• Provide exceptional customer service, addressing inquiries and escalated requests from both internal and external customers via phone and email.

• Collaborate with cross-functional teams to resolve issues and support operational goals, while performing quality control on loan-related processes.

• Generate monthly departmental reports, ensuring compliance with regulatory standards, and assist with internal/external audits and cross-departmental collaborations.

• Assist with preparation of Trustee documentation, trade booking files, trade ticket reviews, and management of trade file control dashboards and wire packets.

• Support ongoing departmental projects, continuous cross-training efforts, and provide assistance during annual internal and external audits.

Qualifications:

• At least one (1) to two (2) years of experience working in financial services specifically in Commercial and Consumer Loans.

• Clear and coherent in both written and verbal communication skills to interact with internal and external stakeholders, providing prompt and courteous assistance.

• Meticulous attention to detail, especially concerning quality control for various processes, ensuring accuracy and compliance.

• Must have a stable employment history.