Loadshift Liaison Officer
Freelancer.com
Date: 6 hours ago
City: Taguig
Contract type: Full time
Job Description:
With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will:
Responsibilities:
With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will:
Responsibilities:
- Provides exceptional customer service at all times
- Provides "First Call Resolution" as much possible
- Answers email & phone calls in a professional and timely manner
- Responds to support tickets in a professional and timely manner
- Promotes the features and benefits of using Loadshift
- Achieves maximum customer satisfaction at all times whilst working within the company guidelines
- Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies.
- Effectively articulates complex information to a variety of technical and non-technical users
- Incorporates changes in work practices in response to changes requested by management
- Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace
- Adheres to freelancer policies and procedures
- Actively contributes to team meetings and training sessions
- Offers suggestions for improvements
- Performs other duties as required
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Travel Experience Counselor III
CWT,
Taguig
9 hours ago
Purpose of the RoleDo you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk. Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe...
Patient Accounts Representative
MicroSourcing,
Taguig
9 hours ago
Discover your 100% YOU with MicroSourcing!Position: Patient Accounts RepresentativeLocation: Metro ManilaWork setup & shift: Onsite | Night shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.A Collaborative Spirit: Be part of company-sponsored events that promote teamwork and engagement.Work-Life Harmony: Structured...
Software Tester - Manual & Automation Testing
WTW,
Taguig
11 hours ago
DescriptionThe RoleWork with a scrum team to refine stories and identify the correct test strategyCreate test plans that can easily be executed by yourself or othersDesign and implement automated tests to maximise regression coverageParticipate in code reviews, design discussions, and sprint ceremoniesReview and provide detailed feedback on test plans (automated and manual QA) created by other team membersContribute to the...
