Linguistic Coordinator
Elite Worldgroup Inc.
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
- Act as the primary liaison for clients, providing seamless communication and relationship management.
- Translate client goals into actionable project deliverables and serve as their trusted advisor.
- Collaborate closely with the development team; align expectations and keep tasks flowing smoothly.
- Maintain strict adherence to project scope; manage and document any change requests.
- Develop and share regular project status updates—weekly or as appropriate—with both clients and leadership
- Build and maintain project timelines using appropriate tools, and drive projects to meet deadlines
- Proactively identify and resolve issues before they escalate to customer support or sales.
- Ensure successful project launches with minimal QA revisions.
- Maintain internal metrics: clear out non-contact clients weekly; limit escalations to zero or one per quarter.
- Support both client-facing and internal web-related initiatives.
- Foster collaboration across all teams to meet or exceed client expectations.
- Apply industry best practices to propose improvements that elevate client outcomes.
- Proven experience managing multiple client projects simultaneously
- Strong verbal and written communication skills; able to explain technical concepts clearly.
- Background in customer support, preferably with at least one year serving clients.
- Skilled at juggling priorities and meeting deadlines in a dynamic environment.
- Detail-oriented, goal-driven, and adaptable.
- Team player with a consistently positive and coachable attitude.
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