Learning Services Support Officer

Vacancy No

VN15250

Employment Type

Permanent

Location Country

Philippines

Work Location

Manila

Who are V?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders

Overall Purpose of The Job

CONTRIBUTION TO V.GROUP STRATEGY AND VALUES:

• The Learning Services Support Officer role will work by V.Group’ strategy and values with specific focus on training. This job post will proactively drive transformation required for the group to be able to be the leading global provider of Marine Support Services. He/ She will set high standards by working in an ethical and transparent way.

• The Learning Services Support Officer is responsible for driving and reporting fleet-wide training compliance. Working within Learning Services’ Onboard Talent and Development Team, the core purpose is to guarantee the seamless operation of V.’s learning technology and platforms – onboard & onshore, ensuring all crew successfully complete required training and submit data promptly. This role is a key driver in collaborating with all stakeholders to achieve and maintain our 100% compliance target.

Key Responsibilities and Tasks

Technology Support

• Responsible in ensuring that the eLearning and Competency Management System is correctly installed onboard with access via the LAN.
• Provide training-specific help advice for available systems used within the group.
• Communicate with end users and help resolve L1 – L2 support for issues and queries. This covers vessel and crewing escalations towards service providers.
• Ensure regular export of data by vessels have taken place assuring timely synchronization of training completion.
• Manage and resolve tickets logged in Freshdesk, utilizing both the in-house team and external partners within the established support framework
• Freshdesk administration as required.
• Support in administration of various V. Training Systems which includes in-house applications and other off the shelf applications used by V.

Training Compliance

• Ensure target group onboard training compliance is met ensuring crew onboard are competent and equipped with mandatory training requirements
• Facilitate project campaigns and other activities to achieve group compliance which relates to desired uptake and seafarer development.
• Responsible in pushing for completion & usage of eLearning and CMS assessments onboard in accordance with the company procedures (WI / VMS) providing just and fair insight on promotions within the fleet
• Understand fleet as well as client specific requirements in training and bridge the gap through available titles within the group training library

Reporting

• Manage scheduled reports and information sharing with key stakeholders.
• Analyze the trends / issues that need attention prior any escalation and issues.
• Identification of high performing officers (% completion of CMS assessments to ascertain suitability for promotion)
• Creation of league tables and liaising with fleet cells and PM / MM / Fleet Cells for support and collaboration when required.

Subscription Management

• Monitor vessels / clients on specific training subscription by working closely with R/CMPs and Fleet Cells
• Ensure new full management vessels coming into management receive the hardware & software as per company policy and agreed lead time.
• Support in achieving agreed annual revenue on our main training platforms by ensuring purchase orders are raised timely and monitored for follow up in case of any delays in delivery.
• Review data sanity in Shipsure ensuring vessel contracts are updated to reflect the correct onboard digital installation.
• Manage any termination of training subscription for vessels leaving management.
• Manage the regular reporting and analysis of vessel's subscriptions and escalation when required.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth

Essential

• Strong skills in MS Office, most specially excel
• Working experience in providing travel / crewing / training or technical support and customer service support
• Passion for Technology (loving it)
• Excellent customer service and complaint handling skills
• CRM experience: Freshdesk or similar
• Excellent communication skills: Fluent in spoken and written English
• Focus and attention to detail skills
• Ability to prioritise workload according to different time zones
• Ability to work under pressure and with minimum supervision

Desirable

• Experience of ship management industry, maritime degree or equivalent
• Microsoft Word Intermediate/Advanced
• Great problem-solving skills with a desire to close out tickets.
• Well organized and systematic working style, finishing tasks on time, completing tasks 100%
• A basic level of knowledge of TCP/IP, switches and LAN and WAN topologies

Applications Close Date

01 Mar 2026