Learning and Development Specialist (AU Mortgage, Hybrid)

Description

Schedule: Monday – Friday (6:00 AM - 3:00 PM PHT)

The Learning and Development (L&D) Specialist is responsible for delivering engaging training sessions to support the development of the staffs. This includes facilitating induction for new hires, ensuring timely completion of core and compliance training, and supporting ongoing learning needs across the business. You will also assist the Learning and Development Senior Lead in responding to ad hoc training requests and helping design learning interventions that drive staff performance, knowledge, and growth. This role requires strong facilitation skills, flexibility, and a service-oriented mindset.

What are we looking for?

Skills Required

• Bachelor’s Degree in any relevant course.
• Solid understanding of the Australian mortgage industry, including lending processes, broker responsibilities, compliance, and platforms such as ApplyOnline and myCRM.
• Proven experience delivering training in the mortgage or financial services sector, ideally within an aggregator, brokerage, or lender environment.
• Confident and engaging facilitator with strong communication and interpersonal skills.
• Ability to translate complex mortgage processes into easy-to-understand, learner-friendly content.
• Strong attention to detail, time management, and coordination skills.
• Comfortable using tools such as Google Suite, company platforms, and project/task management tools like ClickUp.
• A learner-focused mindset with a commitment to continuous improvement and learner success.
  
  

What will you do?

Key Responsibilities

• Training Delivery & Facilitation
• Deliver virtual and in-person training sessions, including induction, mandatory, and role-specific training.
• Facilitate engaging and learner-focused sessions aligned with organization's service standards and culture.
• Support the roll-out of management and professional development training in collaboration with the L&D Senior Lead.
• Induction & Core Training Programs
• Lead the design, delivery, and regular review of the PH staff induction program to ensure relevance and effectiveness.
• Ensure mandatory and compliance-related training is delivered and completed within probation timelines.
• Adapt and deliver training content for remote delivery where applicable.
• Learning Content Support & Development
• Create and update training materials for offshore staffs in collaboration with the wider L&D team.
• Translate technical or business-specific content into accessible training.
• Contribute to content updates based on business changes, learner feedback, or compliance requirements.
• Evaluation & Continuous Improvement
• Gather and review learner feedback, attendance data, and session outcomes to assess training effectiveness.
• Identify areas for improvement and recommend updates to improve learner experience and content relevance.
• Support the L&D Senior Lead in reporting training data and insights to key stakeholders.
• Training Requests & Ad Hoc Support
• Respond to training requests from business units as required.
• Assist in creating learning resources for short-term or team-specific needs.
• Liaise with subject matter experts to ensure training content is accurate and aligned with the company standards.
  
  

Join the awesome team and enjoy these benefits & perks:

An exciting opportunity to work with largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.

• Available Work Set up: Hybrid
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• Access to knowledge base tools, resource center and training library.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave
  
  

Financial Perks

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration And Perks

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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