Learning Administration Specialist (Fresh Graduates)

The Learning Admin Support Specialist aids the Learning Community by planning, preparing and executing the end-to-end Learning Services processes in collaboration with the Learning Delivery, Learning Technology, Knowledge Management and Data Reporting & Analytics teams.

Effective and Efficient Learning Support and Administration

• Implements the enrollment policies.
• Executes the learning catalogue and calendar of activities/training.
• Updates learners records which may include completed, incomplete and upcoming trainings, learners certifications.
• Executes and follows through on pre-work to ensure that target participants have access to logistical support (materials, tools, venue) prior to the scheduled training.
• Monitors ongoing training. Addresses issues that may cause delay and interruptions, escalate issues, when necessary.
• Support trainer/vendor and participants for any post-training activities. Follow through on open items and requirements and requests.
• Issue and collect feedback / survey to the participants.
• Responds to inquiries, address issues of learners/ HRBP/ Managers/ Learning Community that pertain to training schedule, registration, logistical needs, etc.
• Supports enhancements and improvements on the various types and applications of instructional methods and techniques, for example discussion, self-directed learning, role playing, lecture, action learning, demonstration, and/or exercise by provide recommendations and insights to his/her Immediate Superior.
• Supports the Learning Community by providing suggestions to his/her Immediate Superior on the delivery options and media for training and/or learning events to the desired learning or behavioral outcomes.
• Provide recommendations to his/her Immediate Superior on how to improve the formal and informal learning experiences and/or support individual and group development.

Stakeholders and Customer Relationship

• Build relationship with stakeholders (employees, sponsors, L&D community, vendors) through KYC (know your customers) and their requirements, potential challenges and appropriate action to support.
• Actively engages in the metrics discussions, and help identify opportunities for alignment and improvement of the service.
• Implements pricing, re/cross charging, contracts, budgeting, and reporting by referring to JWS’ financial management principles.

Drive Efficiency through Standardization and Innovation

• Supports the Learning Services teams in identifying, recommending and executing process standardization and harmonization across BUs and regions.
• Aid in driving efficiency by process streamlining, automations and innovation.

Future Readiness/Innovation

• Application of techniques to promote, support, and/or generate innovation and creativity, for example design thinking, brainstorming, and ideation.
• Keeps on track and up to date on the emerging learning technologies and support systems, for example collaborative learning software, learning management systems, authoring tools, and social media.

Supplier Relations & Management

• Establish relationship with identified vendors by providing support throughout the course delivery process.
• Ensures that vendors are paid on time.
• Provides objective feedback on Vendor’s capability to deliver an effective training.
• Provide insightful recommendations on new vendor solutions/ providers that can enhance the learning administration execution.

Job Qualifications

• Graduate of BS Psychology, Human Resources, or any related courses.
• Preferably with 1-2 years of in Learning & Development focused on performing learning support functions.
• Fresh Graduates are encouraged to apply
• Has experience in executing end-to-end logistic activities for the learning session.
• Exposure to SAP Success Factors is a plus.
• Has good verbal and written communications skills.
• Willing to be assigned in Ortigas, Pasig City (hybrid set-up)