Lead Specialist I eBusiness Deployment and Process Innovation

Job Description

In This Role, Your Responsibilities Will Be:

• Establishing and documenting new and existing processes or process modifications
• Training Customer Care Team
• Leading and participating testing of ERP system based on changes made to the business process
• Analyzing data and work with Customer Care Leaders to spearhead process improvement initiatives that helps meet business objectives
• Recognized as subject matter expert in business processes, systems, and tools
  
  

Who You Are: You understand the Customer Care process, requirements, expectations and needs. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions. You use the information you gathered to provide solution or recommendation to business in order to help organization meet its goals.

For This Role, You Will Need:

• Bachelor’s Degree in Business Management, Commercial Management, Engineering or Information Technology
• 5 years of experience in Emerson Customer Care functional team
• Proven process improvement experience
  
  

Preferred Qualifications That Set You Apart:

• Strong analytical and problem-solving skills
• Planning and alignment capabilities
• Excellent written and verbal communication skills
• Strong presentation and training delivery skills
• Ability to work independently with minimal supervision
• Ability to interpret a variety of instruction furnished in written or oral forms
  
  

Our Culture & Commitment to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!