Lead Service Delivery Manager

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Duties and Responsibilities:

• Responsible for the overall daily management of assigned teams, BAU projects and/or ongoing work
• Spearhead project approach with stakeholders and prepares realistic BAU project plans (including scope, schedule, quality, risk and communication plans).
• Monitors costs, times, quality and resources used and takes action where these exceed agreed tolerances
• Spearhead and facilitate activities in implementation and other teams to ensure accuracy in planning and execution
• Act as point of escalation for project road blockers and other BAU project issues that could impact project timelines and overall success
• Supervise and coaches team members and ensures development of targeted skills and capabilities in line with team and individual goals.
• Allocates routine tasks or project work and monitors progress against agreed quality and performance criteria.
• Analyses service delivery performance to identify actions required to maintain or improve levels of service.
• Initiates and reports on actions to maintain or improve levels of service.
• Ensures analysis of patterns and trends to improve problem management, change management, and overall project management processes
• Monitor and maintain standards on safety, commissioning, and practices in the implementation activities of the project team
  
  
  

Qualifications:

• Able to think critically in high-pressure situations
• Technical knowledge relating to Fiber-based Telecommunications Networks
• Proven leadership / mentoring capabilities
• Can be trusted to complete work without supervision and take responsibility for work items
• Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation
• Can make sound decisions and can back it up with logical reasoning
• Can conduct Performance Evaluation with sub contractors and subordinates
• Experience in AutoCAD, SketchUp, MS Visio
• Preferably proficient in project management systems and inventory management systems
  
  
  

Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

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