Lead- Real Time Analyst

Sutherland


Date: 10 hours ago
City: Angeles City
Contract type: Full time
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Responsibilities:

  • Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level
  • Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants
  • Helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery
  • Coordinates offline activities
  • Partners with Ops MOD and keeps them informed through call-outs on consultant level deviations and KPIs
  • Ensures EOD performance analysis reports are prepared accurately and submitted

Additional Information

All your information will be kept confidential according to EEO guidelines.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

PH0076:Sr Aviation Mx Technician

FedEx, Angeles City
1 week ago
To provide safe and efficient routine and non-routine maintenance to FedEx aircraft, under minimal supervision, in accordance with FedEx policies and procedures, as well as FAA regulations.Education and Qualification: Diploma or equivalent. Current Federal Aviation Administration Airframe & Power pant (A&P) Certificate required. Experience: Four (4) years of Aircraft Maintenance experience as an aircraft mechanic including two (2) years experience...

Amazon Product Operations Supervisor

Hyper Future Ecommerce (Pvt) Ltd., Angeles City
1 week ago
We're Hiring!Join us as an Amazon Product Operations Supervisor (US Clients)Full-time | 8:00 AM – 4:00 PMLead a small team to generate Amazon trial orders in the US, gather client feedback, and support after-sales service.What You NeedExperience with US clientsTeam management skillsStrong communication and social media know-howGoal-oriented mindsetWhat We OfferCompetitive SalaryAllowanceBonusCommissions

Internet Ads Assessor - Korean (PH) | Remote 

TELUS Digital AI Data Solutions, Angeles City
4 weeks ago
Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! A Day in the Life of a Personalized Internet...