Lead PTP Troubleshooting Representative

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, our Finance teams are crucial to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop unique career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $35 billion, you’ll discover endless opportunities to grow a rewarding career as part of the world leader serving science.
How you will make an impact:
Global Business Services based in Manila are seeking a Lead Troubleshooting Representative who is a master of transactional excellence related to Accounts Payable.
The Customer Service and Troubleshooting functions are part of Global Business Services – Procure to Payment (P2P). They responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.
They will work with a broad number of external and internal business partners, such as Vendors, Warehouses, Distribution Centers, Product Management, Accounting, Rebate Teams, Compliance & Audit. The focus is on driving a better process every day in their portfolio, using Thermo Fisher’s Accounts Payables system.
What you will do:

• Maintains accounts for complex corporate clients globally, based on categories and service level established by Thermo Fisher Scientific
• Resolve invoice matching problems related to invoices with or without purchase orders
• Help to clear complicated issues identified by the Invoice processing teams, while helping others in the team in tackle complex situations
• Ensure accounts payable invoices are accurate, properly coded and approved by relevant cost center Manager
• Maintains data tracking logs for metrics, production and compliance reporting
• Validates the accuracy of complex supporting documentation used in exceptions and recording of transactions in subsidiary books
• Perform Supplier Statement reconciliation occasionally
• Clear and reconcile unallocated payments in ERP systems
• Finds opportunities for optimization and continuous improvement of processes related to the department
• Provides quality control by reviewing documentation for accuracy and compliance with policies and procedures
• Other related duties as required and/or assigned

How you will get here:
Education

• University or College degree

Experience

• 4+ years of experience or Relevant working experience

Knowledge, Skills, Abilities

• Ability to quickly learn organization specific computer applications, ability to learn accounting principles
• Good spoken and written communication skills are required to collaborate with various partners
• Microsoft Excel skills (advanced requirement)
• High attention to detail and accuracy as data entry is a critical component of role

Travel Requirements

• Less than 20%