LEAD, PROJECT

Qualfon


Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Job Title Lead, Project

Main Objectives and Duties

  • Project Implementation
    • Responsible for successful implementation of internal and external projects within time and budget.
    • Understands SOW and project requirements aligned with company standards.
    • Follows departmental business processes.
    • Conducts risk analysis and designs mitigation plans.
  • Active Participation
    • Executes and coordinates activities with the Project Committee based on the Master Plan.
    • Conducts root-cause analysis and assists in creating solutions.
    • Coordinates team efforts to ensure progress and identify challenges.
    • Reviews departmental deliverables and controls client delivery for quality.
    • Validates and reviews timelines with the Project Committee.
  • Client Point of Contact
    • Acts as the main POC for the client during implementations.
    • Maintains constant communication and provides detailed reports, calls, and meetings.
    • Coordinates with the client’s main POC and ensures SOW alignment.
    • Serves as mediator between Project Committee and client.
    • Communicates changes, progress, and statuses.
    • Aligns internal team with client and introduces project committee.
  • Post-Go Live Support
    • Supports operations for 4 weeks post-Go Live.
    • Ensures consistency and adherence to client requirements.
    • Completes implementation report for transition to Operations.
    • Follows up on open items and ensures full project closure.
    • Conducts implementation audit and measures alignment with client requirements and company standards (QGBM).
    • Sends evaluation surveys to assess overall process.
  • Support to Operations Department
    • Designs project plans for new projects.
    • Presents plans during program launch.
    • Assigns priority levels and tracks project progress.
    • Provides consultancy services to Operations.
  • Training and Skill Enhancement
    • Receives and conducts internal/external trainings.
    • Conducts teach-backs and develops training programs.
Qualifications

  • Bachelor’s Degree holder.
  • 6 months to 1 year of related work experience.
  • Project Management orientation.
  • Exposure to call center industry language.


Skills and Competencies

  • Project Management
  • Documentation and Reports
  • Data Management
  • Business Software Applications
  • Communication

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