LEAD, PROJECT
Qualfon
Date: 1 day ago
City: Cebu City
Contract type: Full time
Job Title Lead, Project
Main Objectives and Duties
Main Objectives and Duties
- Project Implementation
- Responsible for successful implementation of internal and external projects within time and budget.
- Understands SOW and project requirements aligned with company standards.
- Follows departmental business processes.
- Conducts risk analysis and designs mitigation plans.
- Active Participation
- Executes and coordinates activities with the Project Committee based on the Master Plan.
- Conducts root-cause analysis and assists in creating solutions.
- Coordinates team efforts to ensure progress and identify challenges.
- Reviews departmental deliverables and controls client delivery for quality.
- Validates and reviews timelines with the Project Committee.
- Client Point of Contact
- Acts as the main POC for the client during implementations.
- Maintains constant communication and provides detailed reports, calls, and meetings.
- Coordinates with the client’s main POC and ensures SOW alignment.
- Serves as mediator between Project Committee and client.
- Communicates changes, progress, and statuses.
- Aligns internal team with client and introduces project committee.
- Post-Go Live Support
- Supports operations for 4 weeks post-Go Live.
- Ensures consistency and adherence to client requirements.
- Completes implementation report for transition to Operations.
- Follows up on open items and ensures full project closure.
- Conducts implementation audit and measures alignment with client requirements and company standards (QGBM).
- Sends evaluation surveys to assess overall process.
- Support to Operations Department
- Designs project plans for new projects.
- Presents plans during program launch.
- Assigns priority levels and tracks project progress.
- Provides consultancy services to Operations.
- Training and Skill Enhancement
- Receives and conducts internal/external trainings.
- Conducts teach-backs and develops training programs.
- Bachelor’s Degree holder.
- 6 months to 1 year of related work experience.
- Project Management orientation.
- Exposure to call center industry language.
- Project Management
- Documentation and Reports
- Data Management
- Business Software Applications
- Communication
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