Lead Global CAST

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

The position is an integral part of our Manila One Team Customer Experience team (OTCX) with the responsibility for overseeing the successful execution and delivery for the CAST (CLIENT CONSOLIDATION AND STANDARDIZATION THRUST PROGRAM) key account customers who have been offshored to us, as well as incubating our budding AIR CoE team.

The CAST program under the umbrella of logistics and services was developed with the purpose of centralizing key client operations in one documentation team to increase productivity while reducing cost to serve.

This position is a unique opportunity to truly drive and shape our global Customer Strategy in terms of our different lead logistics, and airfreight products and services.

Reporting into the Site and OTCX Director, the role is responsible for overseeing global account teams as well as coordinating with counterparts in other geographical locations to ensure a seamless customer experience for the assigned customers in the team.

The objective is to deliver a borderless customer experience thru excellent process and product management, while providing full visibility of what is happening with the customer’s supply chain to the relevant stakeholders and customers.

This is a Leader of Leaders role, directly responsible for a team of 134 people. The expectation is that he/she must also be able to effectively navigate a matrix organization where customer ownership, people leadership, agility and effective collaboration will be key strengths to succeed.

The person in this role will lead and manage all CAST clients and Air freight operational activities in Manila GSC, and will be the stakeholders’ and customer’s senior point of contact regarding all operational issues. The role is expected to ensure all client operational standards are followed and successful operational performance management of people and processes are met and continuously improved.

This person is a strong, transformational leader able to help their team navigate a fast-paced, evolving environment while driving consistently strong results for us and our customers.

This role represents a real opportunity to influence how we deliver on our global integrator strategy in the GSC.

Key responsibilities:

• Ownership of excellent customer experience of all Customers consistently.

• Can be comfortable to work closely with Regional/Global account teams, and/or Program Management and Product teams on operational and commercial priorities of all clients involved in this vertical.

• Has accountabilities for all functional deliverables across multiple customers’ products and its processes according to given standards and requirements.

• Accountable to ensure that all products and services are delivered in line with agreed standards to our customers, while also facilitating full visibility to both internal and external stakeholders as to how we are performing

• Has the ability to proactively identify process gaps and be involved in working to improve productivity and service levels

• Can drive process efficiency, improve complaint resolution timeliness.

• Develops, adapts and executes functional strategy to achieve key business objectives

• Lead, coach and uphold our People Agenda regularly, for our employees to be the best they can be for the customers and the company.
  

Key Behaviours/Competencies:

• A strong, experienced transformational leader, comfortable with a fast-paced environment and can work in a matrix organization.

• A strong communicator and problem solver who is able to lift conversations with stakeholders, customers, on any situation.

• A knowledgeable and open-minded leader who can be innovative, agile, and courageous to explore change management when needed in his/her work scope – be it for activating/enabling projects that have been assigned, new system/work landscape and/or managing difficult conversations.

• Has the ability to manage ambiguity while we all undergo our company’s transformation journey to be an integrator of logistics and services.

• Comfortable with complex situations and has the knowledge and ability to make decisive, impactful decisions with ease.

• Comfortable to drive our Diversity, Equity and Inclusion agenda
  

Who we are looking for:

• An experienced Leader in the Logistics & Services arena, with at least 10-15yrs in related position.

• Strong operational background and execution excellence attitude.

• Proven leadership skills and ability to create a followership.

• Excellent stakeholder management and communication skills with self-starter attitude and direction.

• Good to have experience in Project Mngt, Process Improvement,
  Optimization, Migrations and Operational Excellence.

• Having an experience in Airfreight function/process is an advantage.

• Bachelor's Degree Course Graduate, preferably Management Course.

• Strong English communications skills in written and verbal.

• Lean Certified is an advantage.

• MS Office Proficient.

• Amenable to work on flexible work schedule.

• Willing to work in Pasig City.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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