Lead - Dialer Administration

Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager

If you are a Dialer Lead looking for a global career, do not miss this opportunity!

Job Description

Sutherland is seeking for an attentive and goal-oriented person to join us as Dialer Administrator. At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Dialer Administrator.

Dialer Administrator gets to:

• Perform daily uploads, downloads, and importing of dialer schedules.
• Document activities for outbound dialer.
• Analyze dialer-output data to identify potential problems/issues.
• Run payment reports regularly
• Create and update dialing campaigns. Filter, list strategies and reports.
• Monitor and adjust performance of the dialer systems.
• Complete other duties as assigned by the markets.
  
  

Qualifications

Our most successful candidates will have:

• Intermediate to advanced proficiency level with Microsoft Excel
• Working knowledge on a dialer system and auto-dialer operation/concepts
• Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data
• Basic understanding of database-design principles, data structures and optimizations
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems