Lead Customer Service Representative- For Pooling

Lead Customer Service Representative (Customer Service Lead) (Up to PHP 30K + Night Shift + FREE AI Certification)

IT Park, Cebu City | Onsite | Night Shift (10:00 PM–7:00 AM PH Time)

At GoTeam, You Won’t Just Lead a Team—you’ll Be The Driving Force Behind Exceptional Customer Experiences And Team Excellence. Here, You Will

• Find Purpose by mentoring and guiding customer service staff to deliver outstanding service.
• Unlock Possibility by handling complex inquiries and improving customer satisfaction.
• Accelerate your Personal Growth through leadership opportunities and continuous learning in a dynamic environment.
  
  
  

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• ₱1M Life Insurance Coverage
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs
  
  
  

Unlock Your Possibility

• 5 Service Incentive Leave (SIL) days upon your first work anniversary (convertible to cash upon separation if unused)
• Salary Finance access (post-regularization)
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles
  
  
  

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks
  
  
  

Your Family’s Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities
  
  
  

Role

In this role, your mission is to lead and empower the customer service team while ensuring top-quality support. You will make a direct impact by:

• Supervising team performance to uphold high service standards
• Handling escalated customer inquiries with advanced problem-solving
• Mentoring and training staff to boost team efficiency
• Monitoring customer interactions and delivering quality feedback
• Maintaining accurate records of customer interactions and resolutions
• Implementing best practices to enhance customer satisfaction
• Collaborating with management on performance metrics and improvements
  
  
  

This Role Is for You If…

• You have strong English communication skills, both verbal and written
• You possess a customer service-oriented mindset with excellent problem-solving skills
• You have at least 6 months of call center experience, preferably in telecommunications
• You are open to fresh graduates with exceptional communication skills
• You can work holidays, weekends, and night shifts onsite in IT Park
  
  
  

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to a client interview or assessment.
• Receive your job offer — fast and transparent.
  
  
  

About GoTeam

• Great Place to Work Certified (4 years in a row!)
• 85% Employee Engagement Score
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute
• Culture: Innovation, inclusivity, growth
  
  
  

Go Beyond Employment: Build a Future-Proof Career

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Work Set-up

Office