L2 Helpdesk Specialist (MSP)
STAFFVIRTUAL
Date: 7 hours ago
City: Remote
Contract type: Full time
Remote
Duties & Responsibilities
- Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner
- Root cause analysis for end user problems
- Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.
- Monitoring client IT systems Up/Down alerts. Respond within SLA to outage events.
- Perform Windows OS patching and security updates as assigned.
- Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions.
- Business application support (Microsoft Office, Outlook, Office 365, Azure, etc.)
- Troubleshooting Citrix/RDS and LAN/WAN connectivity issues
- Active Directory and Microsoft Exchange Online administration
- Administration experience for Windows Server and Hyper-V console
- Working knowledge of server virtualization technologies (VMware & Hyper-V)
- Mobile device support experience (iOS & Android)
- ConnectWise Manage/Automate systems
- ITIL Support principles for Ticketing, Triage, and Problem Resolution
- Remote Work Setup
- Company Laptop provided
- HMO Coverage on Day 1
- 1 FREE HMO Dependent after 6 months*
- Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave,
- Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
- Unused Leave Conversion
- Attendance bonus
- Annual bonus
- Monthly prizes and bonuses!
- Up to 30K referral bonus!
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