L1 Technician
1840 & Company
Date: 4 hours ago
City: Remote
Contract type: Full time
Remote
About The Job
We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.
Job Details
Respond to and resolve technical support requests via phone, email, or in-person.
Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Assist with network connectivity issues and basic network troubleshooting.
Document and track support requests and resolutions in the ticketing system.
Escalate complex issues to higher-level support teams as necessary.
Provide excellent customer service and maintain a positive user experience.
Salary & Benefits
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.
Job Details
- Employment Type: Full-Time Direct Employee
- Department: Information Technology (IT)
- Job Level: Entry Level
- Experience: 1 Years
- Education: Diploma
Respond to and resolve technical support requests via phone, email, or in-person.
Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Assist with network connectivity issues and basic network troubleshooting.
Document and track support requests and resolutions in the ticketing system.
Escalate complex issues to higher-level support teams as necessary.
Provide excellent customer service and maintain a positive user experience.
Salary & Benefits
- Pay: Hourly, $ 5.00 – 6.00
- Break: Paid, 60 mins
- Monday: 22:00 - 07:00
- Tuesday: 22:00 - 07:00
- Wednesday: 22:00 - 07:00
- Thursday: 22:00 - 07:00
- Friday: 22:00 - 07:00
- Tech Requirements: Windows or Mac
- Language: English
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
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