Knowledge Management Specialist

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Job Brief:

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. Key focus is to assist with managing data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

Duties and Responsibilities:

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• With the supervision of senior KM members, manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Assists on managing LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Supports data quality of opportunity and other data stored in CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes.
• Escalate and analyse identified issues and concerns to Team Lead for timely resolution

Qualifications

Minimum Requirements:

• Open to hybrid set-up, 2-3x per week in the office
• Amenable for Mid-shift schedule
• Bachelor’s Degree in Marketing, Business, Communications, Journalism, IT, or other similar courses
• At least 3 years of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar models
• Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development
• Proposal support experience is preferred
• Experience with CRM systems administration, such Salesforce is preferred
• Advanced skills in Adobe Creative specifically InDesign is preferred

Attributes:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID: J10136802

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Marketing & Communications

Work Location Model: Hybrid