Knowledge & Communications Specialist

Department

Marketing & Customer Exp

Employee Type

Probationary

Step into the forefront of the aviation industry with Cebu Pacific, a trailblazer in creativity and innovation in the Philippines. Our Marketing and Customer Experience team integrates a diverse range of disciplines including Customer Experience, Brand and Technology Marketing, Digital Media, Partnerships and Ancillaries, Corporate Communications, and Customer Care. At Cebu Pacific, marketing goes beyond promoting the latest seat sales—it’s about creating connections, building loyalty, and delivering experiences that passengers carry with them long after the flight has landed.

Bring your unique and bold ideas to the team and be a moment maker in the ever-evolving field of Marketing & Customer Experience as a Knowledge & Communications Specialist. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Primary Responsibilities:

• Understand the intricacies and purpose of each communication channel to be able to communicate relevant communications based on the need
• Manage requests and inputs from different stakeholders, and provide timely updates / outputs as necessary
• Write customer communications in English and in Filipino (i.e., FAQs, spiels, and content for email, SMS, chat), for different channels and for different parts of the customer journey
• Establish standards, composition anatomy and way of writing for customer communications
• Create and maintain a centralized communication repository, ensuring that information is easily accessible and up-to-date
• Collaborate with various departments to understand their communication needs by providing solutions and supporting their knowledge management requirements
• Review metrics on a regular basis to identify strengths and find opportunities based on customer feedback, and close the loop with internal stakeholders
  
  

Qualifications:

• Bachelor's degree in Communications, Marketing, Business, or a related field
• Must have at least one (1) year experience of working as a copywriter and/or a technical writer
• Proven experience in knowledge management, communications, or a related role
• Customer service experience and/or experience on airport and inflight is a plus
  
  

Why Join Us:

• We are the first Great Place to Work certified airline in Southeast Asia.
• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
• Be part of a forward-thinking team that values innovation and continuous improvement.
• Play a key role in developing and nurturing the talents that drive our success.
• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
• Be assured of a comprehensive healthcare coverage upon hire.
  
  

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker!

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

Experience Range Range (Years)

1 - 3 years

Job posted on

2024-09-18